YSP Prednisolone 5mg Tablet is a prescription medicine that belongs to the corticosteroid class of drugs — more specifically, a synthetic glucocorticoid — manufactured in Malaysia by Y.S.P. Industries (M) Sdn. Bhd. and registered with the National Pharmaceutical Regulatory Agency (NPRA), with Prednisolone as its active ingredient, a biologically active steroid hormone that is the pharmacologically active form of the prodrug prednisone. As with all corticosteroid medicines, YSP Prednisolone 5mg can cause side effects, and the ones most important to be aware of include raised blood glucose levels (which can be a concern for people with diabetes), increased susceptibility to infections, weight gain with prolonged use, and mood changes or sleep disturbances that some people notice, particularly in the early stages of treatment. If you are considering or have been prescribed this medicine, there are several things worth knowing before you start: Prednisolone must never be stopped abruptly after a prolonged course — your doctor will guide you through a gradual tapering process to allow your body's own adrenal glands to recover their natural cortisol production safely. It is also important to take it with food to protect your stomach lining, and to inform your doctor about all other medicines you are taking, as Prednisolone has a number of clinically significant interactions with commonly used drugs including blood thinners, diabetic medicines, and certain antibiotics.
How to Take YSP Prednisolone 5mg Tablet
YSP Prednisolone 5mg Tablet is taken orally — swallow the tablet whole with a full glass of water, and always take it with food or immediately after a meal to reduce the risk of gastric irritation and stomach ulceration, which is one of the more common concerns with regular corticosteroid use. When a single daily dose is prescribed, it is generally best taken in the morning with breakfast, as this timing most closely mirrors the body's natural circadian cortisol secretion pattern and helps minimise the risk of sleep disturbance that can occur when corticosteroids are taken later in the day. Never stop taking Prednisolone suddenly without your doctor's guidance — if your course of treatment is coming to an end or needs to be discontinued for any reason, your doctor will prescribe a gradually reducing (tapering) dose schedule to allow your adrenal glands to safely resume their own hormone production.
Dosage of YSP Prednisolone 5mg Tablet
The recommended dosage of Prednisolone varies widely depending on the condition being treated, its severity, and individual patient response — the general adult dosage range is 5mg to 60mg per day, taken once daily or in divided doses, with the treating doctor determining the appropriate starting dose and subsequent tapering schedule based on clinical response and tolerability. The 5mg tablet strength allows flexible dose titration across this broad therapeutic range; always take exactly the dose your doctor has prescribed and never adjust it independently, as corticosteroid dosing requires careful medical supervision throughout the full course of treatment.
Shelf Life of YSP Prednisolone 5mg Tablet
- Shelf Life: 36 months (3 years) from the date of manufacture when stored under recommended conditions
- Pack Sizes Available: Bottles of 100 tablets and 1,000 tablets (institutional/clinical pack sizes)
- Tablet Description: White, round, flat-faced, bevelled-edged uncoated tablet
Always check the expiry date printed on the bottle label and outer carton before dispensing or taking any tablet. Do not use YSP Prednisolone 5mg beyond its stated shelf life — the chemical stability of Prednisolone may degrade over time, and use of expired corticosteroid medication is not considered safe or therapeutically reliable. Any expired or surplus tablets should be returned to a licensed pharmacy for proper pharmaceutical disposal; do not place them in household rubbish or flush them into water drainage systems, as corticosteroids in the environment can have ecological implications.
How to Store YSP Prednisolone 5mg Tablet
- Store below 30°C in a cool, dry environment away from direct heat sources
- Protect from light and moisture — do not store in a bathroom cabinet, near a kitchen sink, or in any environment with high humidity or condensation
- Keep the bottle tightly closed after every use to prevent moisture ingress and maintain tablet integrity
- Do not refrigerate or freeze unless the product label explicitly instructs this
- Store in the original container with the original label intact — the container typically includes a desiccant (silica gel sachet) to absorb moisture; do not remove it
- Keep out of the reach and sight of children at all times — corticosteroids are potent medicines that can cause serious harm if accidentally consumed by a child
- Do not transfer tablets into an unlabelled secondary container — pharmaceutical misidentification is a preventable but serious risk
- If travelling, keep the medicine in your carry-on luggage to avoid exposure to temperature extremes in checked baggage holds
- Note the opening date on the bottle if taking from a multi-dose container and monitor the remaining shelf life accordingly
Active Ingredient of YSP Prednisolone 5mg Tablet
- Active Ingredient: Prednisolone 5mg per tablet
- Drug Class: Corticosteroid — Synthetic Glucocorticoid
- ATC Code: H02AB06
- Empirical Formula: C₂₁H₂₈O₅ (Molecular Weight: 360.44)
- Half-Life: Approximately 2.1 to 3.5 hours (plasma); biological effect duration significantly longer at 12–36 hours
- Manufacturer: Y.S.P. Industries (M) Sdn. Bhd., Malaysia
- Regulatory Status: Registered with the National Pharmaceutical Regulatory Agency (NPRA), Ministry of Health Malaysia
Prednisolone is a biologically active synthetic glucocorticoid that acts directly on glucocorticoid receptors, unlike prednisone (its prodrug precursor), which requires hepatic conversion to Prednisolone before it becomes pharmacologically active. This distinction is clinically relevant in patients with significant liver impairment, where the conversion of prednisone to Prednisolone may be reduced — making Prednisolone the preferred corticosteroid choice in hepatically compromised patients. Prednisolone exerts its effects by binding to the intracellular glucocorticoid receptor, forming a receptor-ligand complex that translocates to the cell nucleus, where it modulates the transcription of anti-inflammatory and immunosuppressive genes. It inhibits the synthesis and release of pro-inflammatory mediators including prostaglandins, leukotrienes, and cytokines, and reduces the migration and activity of inflammatory cells at sites of tissue injury. Prednisolone has predominantly glucocorticoid activity with relatively minimal mineralocorticoid activity compared to hydrocortisone, meaning it has a lower tendency to cause sodium retention and potassium loss at standard therapeutic doses — though electrolyte monitoring is still advisable during prolonged therapy. Inactive excipients in YSP Prednisolone 5mg Tablet may include lactose, maize starch, and magnesium stearate — refer to the full product label or package insert for the complete formulation declaration.
Side Effects of YSP Prednisolone 5mg Tablet
Side effects with YSP Prednisolone 5mg Tablet are closely related to the dose taken and the duration of treatment — short-term, low-dose use is associated with fewer adverse effects than long-term or high-dose corticosteroid therapy. The following have been documented in clinical use and prescribing literature for Prednisolone:
Common Side Effects (particularly with prolonged or higher-dose use):
- Weight gain and increased appetite — often associated with fat redistribution, particularly to the face (moon face), upper back (buffalo hump), and abdomen
- Elevated blood glucose levels (hyperglycaemia) — can precipitate or worsen diabetes mellitus; blood glucose monitoring is important during treatment
- Increased susceptibility to bacterial, viral, fungal, and opportunistic infections due to immunosuppression
- Insomnia, sleep disturbance, or restlessness — particularly when doses are taken in the evening
- Mood changes — including irritability, anxiety, emotional lability, or euphoria (collectively termed 'steroid mood effects')
- Gastric irritation, dyspepsia (indigestion), nausea, or peptic ulceration — taking the tablet with food significantly reduces this risk
- Fluid retention (oedema) and sodium retention — can cause puffiness or swelling
- Hypertension (raised blood pressure) — monitoring is advisable particularly in patients with pre-existing cardiovascular risk
- Hypokalaemia (low potassium levels) — can cause muscle weakness, cramps, or cardiac irregularities with prolonged use
Less Common Side Effects:
- Osteoporosis and increased risk of fractures — significant concern with long-term use; calcium and vitamin D supplementation is often co-prescribed
- Skin thinning (skin atrophy), easy bruising, and stretch marks (striae) with chronic use
- Adrenal suppression (hypothalamic-pituitary-adrenal axis suppression) — the body's natural cortisol production is reduced during treatment; abrupt discontinuation can precipitate acute adrenal insufficiency (Addisonian crisis)
- Posterior subcapsular cataracts — associated with prolonged corticosteroid use; regular ophthalmic monitoring is advisable
- Raised intraocular pressure and risk of glaucoma — particularly in genetically susceptible individuals
- Growth retardation in children with prolonged corticosteroid therapy
- Menstrual irregularities in women
- Muscle weakness or wasting (steroid myopathy) — particularly in the proximal limb muscles with high-dose or long-term use
- Poor wound healing
- Avascular necrosis of bone (osteonecrosis) — particularly of the femoral head; rare but serious complication of prolonged high-dose therapy
Serious or Rare Reactions — Seek Immediate Medical Attention:
- Acute adrenal insufficiency (Addisonian crisis): can occur if Prednisolone is stopped abruptly after prolonged use — presents as severe fatigue, dizziness, nausea, vomiting, and collapse; this is a medical emergency
- Severe psychiatric reactions: psychosis, severe depression, mania, or suicidal ideation — discontinue under medical supervision and seek urgent psychiatric review
- Scleroderma renal crisis: particularly in patients with systemic sclerosis (scleroderma) taking doses of 15mg or more daily — presents with sudden, severe hypertension and deteriorating kidney function; requires urgent hospitalisation
- Peptic ulcer perforation or gastrointestinal haemorrhage — particularly in patients concurrently taking NSAIDs or aspirin
- Serious opportunistic infections — including reactivation of latent tuberculosis (TB), systemic fungal infections, and Pneumocystis jirovecii pneumonia (PCP) in high-risk patients
- Anaphylaxis or severe allergic reaction to the tablet formulation — rare but requires emergency medical care
Contraindications of YSP Prednisolone 5mg Tablet
YSP Prednisolone 5mg Tablet must not be used or should be used only under very careful specialist supervision in the following circumstances:
- Known hypersensitivity or allergic reaction to Prednisolone or any of the inactive excipients in the formulation (including lactose, maize starch, or magnesium stearate)
- Systemic fungal infections — Prednisolone's immunosuppressive effects can significantly worsen active systemic fungal infections such as candidosis, aspergillosis, or cryptococcosis; antifungal treatment must be established before or concurrent with corticosteroid use in at-risk patients
- Active, untreated tuberculosis (TB) — systemic corticosteroids can reactivate latent TB and accelerate active TB; all patients should be screened for TB before starting prolonged courses of Prednisolone
- Live or live-attenuated vaccines — Prednisolone's immunosuppressive properties significantly increase the risk of vaccine-associated disease when live vaccines (e.g., BCG, MMR, varicella, yellow fever) are administered during treatment; live vaccines are generally contraindicated during systemic corticosteroid therapy
- Systemic sclerosis (scleroderma) — treatment with doses of 15mg or more daily is associated with an increased risk of scleroderma renal crisis; if corticosteroids are necessary in this population, doses below 15mg daily and very close renal monitoring are required
- Herpes simplex keratitis (active herpes infection of the eye) — systemic corticosteroids can exacerbate this condition and risk corneal perforation
- Untreated or uncontrolled bacterial, viral, or parasitic infections — Prednisolone's immunosuppressive effects can mask signs of infection and permit dangerous disease progression
- Use with care in patients with peptic ulceration or a history of gastrointestinal perforation — concurrent NSAID or aspirin use with Prednisolone substantially increases this risk
- Use with caution in patients with diabetes mellitus, hypertension, osteoporosis, severe affective disorders (including a personal or family history of steroid-induced psychiatric reactions), glaucoma, or epilepsy
- Use with caution in patients with significant hepatic impairment — although Prednisolone does not require hepatic conversion (unlike prednisone), severe liver disease may alter its metabolism and clearance
- Pregnancy: Prednisolone can cause foetal harm — associated risks include orofacial clefts, intrauterine growth restriction, and neonatal adrenal suppression. Use only when the clinical benefit to the mother clearly outweighs the potential risk to the foetus, and under close obstetric and medical supervision
- Breastfeeding: Prednisolone is excreted in human breast milk; at doses up to approximately 40mg/day, systemic effects in the nursing infant are considered unlikely, but infants of mothers on higher doses should be monitored for signs of adrenal suppression
Drug & Food Interaction of YSP Prednisolone 5mg Tablet
Drug Interactions — Contraindicated or Avoid Where Possible:
- Live vaccines (BCG, MMR, varicella, yellow fever, oral typhoid, oral polio, and others): Administration of live vaccines during systemic immunosuppressive corticosteroid therapy is contraindicated — the risk of vaccine-associated infection is significantly elevated, and the immune response to the vaccine may be inadequate. Inactivated or killed vaccines can be given but may produce a reduced or inadequate immune response during Prednisolone therapy
- Mifepristone: The antiprogestogenic and antiglucocorticoid effects of mifepristone can antagonise Prednisolone — concurrent use is not recommended
Drug Interactions — Use with Caution, Monitor Closely, or Dose Adjustment Required:
- Non-steroidal anti-inflammatory drugs (NSAIDs) — including ibuprofen, naproxen, diclofenac, and aspirin: The combination of systemic corticosteroids with NSAIDs substantially increases the risk of gastrointestinal ulceration, perforation, and haemorrhage. Gastroprotective agents (e.g., proton pump inhibitors) are frequently co-prescribed when this combination is necessary
- Anticoagulants — Warfarin and other coumarin derivatives: Prednisolone can both potentiate and, in some cases, reduce the anticoagulant effect of warfarin; INR should be monitored closely when Prednisolone therapy is initiated, adjusted, or discontinued in patients on anticoagulation
- Antidiabetic agents — including insulin, metformin, sulphonylureas, and other oral hypoglycaemics: Prednisolone raises blood glucose levels by increasing hepatic gluconeogenesis and reducing peripheral insulin sensitivity; antidiabetic drug doses may require upward adjustment during corticosteroid therapy, and more frequent blood glucose monitoring is essential
- Antihypertensive agents: Prednisolone can cause sodium and water retention, elevating blood pressure and potentially antagonising the effects of antihypertensive medicines — blood pressure monitoring and medication review may be required
- Diuretics (particularly loop diuretics and thiazides): Combination with Prednisolone can exacerbate hypokalaemia (low potassium) — potassium levels should be monitored, and supplementation may be needed
- CYP3A4 inducers — Rifampicin, carbamazepine, phenytoin, phenobarbital, and St. John's Wort: Accelerate the hepatic metabolism of Prednisolone via CYP3A4, significantly reducing its plasma levels and potentially rendering treatment sub-therapeutic — dose increases of Prednisolone may be required
- CYP3A4 inhibitors — Ketoconazole, itraconazole, erythromycin, clarithromycin, cobicistat (used in HIV treatment), and ritonavir: Inhibit the metabolism of Prednisolone, increasing plasma concentrations and the risk of corticosteroid-related adverse effects — close monitoring and possible dose reduction are required
- Cyclosporin (ciclosporin): Mutual pharmacokinetic interaction — Prednisolone inhibits cyclosporin metabolism and vice versa; plasma levels of both medicines can increase, raising the risk of toxicity including convulsions. Close therapeutic drug monitoring is essential
- Digoxin: Hypokalaemia caused by Prednisolone can potentiate digoxin toxicity — potassium levels and digoxin levels should be monitored concurrently
- Aminoglutethimide: Can suppress adrenal function and potentially lead to loss of corticosteroid-induced adrenal suppression — specialist supervision required
- Salicylates (aspirin): Prednisolone increases the renal clearance of salicylates, potentially reducing their plasma levels and efficacy; when Prednisolone is stopped, salicylate levels may rise, increasing the risk of salicylate toxicity
- Neuromuscular blocking agents (e.g., vecuronium, pancuronium): Corticosteroids may reduce the effect of non-depolarising neuromuscular blockers in some clinical settings
Food & Beverage Interactions:
- Food — take with meals: Always take YSP Prednisolone 5mg Tablet with or immediately after food to significantly reduce the risk of gastric irritation, dyspepsia, and peptic ulceration
- Alcohol: Avoid alcohol during Prednisolone treatment — alcohol independently irritates the gastric mucosa, and the combination with a corticosteroid significantly increases the risk of gastrointestinal bleeding and ulceration. Alcohol can also worsen mood-related side effects and exacerbate fluid retention
- Grapefruit juice: Grapefruit inhibits CYP3A4, the primary enzyme involved in Prednisolone metabolism, and may increase its plasma concentrations — as with other CYP3A4-metabolised corticosteroids, cautious grapefruit consumption is advisable during treatment, and this should be discussed with your prescribing doctor
- Sodium-rich foods: Prednisolone can cause sodium retention and fluid accumulation — patients on prolonged therapy are often advised to follow a reduced-sodium diet and may also be advised to increase dietary potassium and calcium intake
Quick Tips for YSP Prednisolone 5mg Tablet
- Always take YSP Prednisolone 5mg Tablet with food or immediately after a meal — this is one of the most important steps you can take to protect your stomach lining and reduce the risk of gastric ulceration
- If taking once daily, take your dose in the morning with breakfast — this most closely mirrors your body's own natural cortisol production rhythm and helps reduce sleep disturbances
- Never stop Prednisolone abruptly after a prolonged course — always follow your doctor's tapering schedule to avoid adrenal insufficiency, which can be life-threatening
- Monitor your blood glucose levels more regularly if you have diabetes or pre-diabetes — Prednisolone raises blood glucose, and your antidiabetic medication doses may need adjustment
- Monitor your blood pressure regularly during treatment — corticosteroids can raise blood pressure, and this needs to be managed proactively
- Avoid alcohol throughout your course of Prednisolone treatment — the combination significantly increases the risk of stomach bleeding and can worsen mood-related side effects
- Avoid or limit grapefruit juice on treatment days — it can affect how Prednisolone is metabolised in your body
- Tell your doctor immediately if you notice signs of infection — fever, unusual tiredness, or wounds that are not healing — as Prednisolone can mask the typical warning signs of infection
- Avoid contact with people who have chickenpox, measles, or shingles if you have not previously had these illnesses or been vaccinated, as Prednisolone's immunosuppressive effects significantly increase your risk of severe complications from these infections
- Do not receive live vaccines while taking Prednisolone — inform your doctor or travel health clinic that you are on corticosteroid therapy before any vaccination appointment
- If you are on prolonged treatment, ask your doctor about calcium, vitamin D, and potassium supplementation to protect your bones and electrolyte balance
- If you are due to have any surgical procedure, inform the surgical and anaesthetic team that you are taking or have recently taken Prednisolone — steroid cover may be required during and after surgery to prevent adrenal crisis
- Store tablets below 30°C in the original tightly-closed container, away from light and moisture
- Check the expiry date on the bottle label before each dispensing — do not use tablets past their expiry date
- Return unused or expired tablets to a licensed pharmacy for safe disposal
- This is a prescription-only medicine — do not share it with others and do not self-prescribe or self-adjust your dose
FAQs of YSP Prednisolone 5mg Tablet
Q: Can I buy YSP Prednisolone 5mg Tablet online in Malaysia?
Yes, YSP Prednisolone 5mg Tablet is available to purchase through our licensed online pharmacy in Malaysia. We are a registered pharmacy operating in full compliance with the Ministry of Health (MOH) Malaysia and the National Pharmaceutical Regulatory Agency (NPRA). As YSP Prednisolone 5mg is a prescription-only medicine under Malaysian pharmaceutical regulations, a valid prescription issued by an Malaysian Medical Council (MMC) registered doctor is a mandatory requirement before your order can be verified, dispensed, and dispatched.
Q: Is a prescription required to purchase YSP Prednisolone 5mg in Malaysia?
Yes, without exception. YSP Prednisolone 5mg Tablet is classified as a prescription-only medicine (Racun — Poison Schedule) in Malaysia, and it cannot be legally dispensed without a valid prescription from a licensed medical practitioner. When you place your order through our platform, you will be prompted to upload a clear photograph or scanned copy of your original prescription. Our in-house pharmacist team will carefully review it before approving your order for dispensing — this step is mandatory and cannot be bypassed, in full accordance with Malaysian pharmacy law.
Q: How do I submit my prescription when ordering YSP Prednisolone 5mg online?
The prescription submission process on our platform is straightforward, secure, and fully digital. During the checkout process, you will be guided to attach a clear, legible photograph or PDF scan of your original doctor's prescription. The prescription must be issued by an MMC-registered practitioner, must be current and unaltered, and must clearly state the prescribed medicine, dose, and duration. Our licensed pharmacists will review the document typically within a few hours on working days, and you will be notified once your order has been approved for processing. All prescription data is handled in strict accordance with Malaysian pharmacy legislation and patient confidentiality standards.
Q: How can I verify that the YSP Prednisolone 5mg I receive is authentic?
Product authenticity and supply chain integrity are commitments we take very seriously. All YSP Prednisolone 5mg Tablets dispensed through our pharmacy are sourced exclusively from authorised pharmaceutical distributors registered with the NPRA Malaysia who work directly with the manufacturer, Y.S.P. Industries (M) Sdn. Bhd. Genuine YSP Prednisolone 5mg tablets are white, round, flat-faced, bevelled-edged, and uncoated, packed in correctly labelled containers that carry a valid NPRA product registration number on the label. You can cross-reference the product registration number independently through the NPRA's publicly accessible online product database at npra.gov.my. If you receive a product that does not carry a verifiable registration number or whose appearance differs from the description above, do not use it and contact us immediately.
Q: Do you deliver YSP Prednisolone 5mg Tablet to Singapore?
Our licensed online pharmacy currently delivers within Malaysia only. The cross-border shipment of prescription medicines to Singapore is governed by the Health Sciences Authority (HSA) of Singapore and is subject to strict import controls and customs regulations that restrict the postal or courier delivery of scheduled pharmaceutical products across national borders. We strongly advise patients in Singapore to obtain Prednisolone through a licensed Singaporean doctor, hospital pharmacy, or registered retail pharmacy to ensure full regulatory compliance and safe, uninterrupted access to their medication. It is worth noting that a previous retail-level recall of one batch of YSP Prednisolone in Singapore (due to a packaging labelling issue unrelated to product safety) demonstrates the importance of obtaining medicines through properly regulated local supply channels.
Q: How quickly will my order of YSP Prednisolone 5mg be processed and delivered?
Prescription verification by our pharmacist team typically takes a few hours on working days following upload. Once your prescription has been reviewed and approved, your order is promptly picked, packed, and dispatched — usually on the same working day for orders cleared before our daily cut-off time. Delivery timelines vary by region: customers in Peninsular Malaysia can typically expect delivery within 1 to 2 working days, while customers in Sabah and Sarawak should allow 3 to 5 working days. All available shipping methods and accurate estimated delivery timelines are displayed at checkout before you confirm your order.
Q: Will my order be delivered in discreet packaging?
Yes, absolutely. We understand and respect that customers purchasing prescription medicines value their privacy, and all orders are dispatched in plain, unmarked outer packaging with no visible indication of the product name, its category, or any health-related information on the exterior of the parcel. The sender information on your delivery will display only our pharmacy name. Your personal privacy is fully protected at every stage of the ordering, dispensing, and delivery process.
Q: What payment methods do you accept for online pharmacy orders?
We offer a comprehensive range of secure, convenient payment methods to serve all Malaysian customers, including major credit and debit cards (Visa and Mastercard), online banking via FPX, and popular Malaysian digital e-wallets including Touch 'n Go eWallet and GrabPay. All payment transactions are processed through fully encrypted, PCI-DSS compliant payment gateways that protect your financial data at every step of the transaction.
Q: Can I return YSP Prednisolone 5mg Tablet after it has been dispatched?
Due to prescription medicine handling regulations and patient safety requirements in Malaysia, we are unable to accept returns on dispensed pharmaceutical products once they have been dispatched from our pharmacy, except in cases where the product received is physically damaged, defective, or incorrect. If your order arrives in a damaged condition, with a compromised container seal, or is not the product you ordered, please contact our customer care team within 24 hours of receipt with clear, dated photographic evidence and your order reference, and we will resolve the matter as an urgent priority.
Q: How should I store a larger supply of YSP Prednisolone 5mg at home?
Store YSP Prednisolone 5mg Tablet below 30°C in a cool, dry location away from direct sunlight and humidity. Keep the tablets in the original tightly-closed container with the label intact — do not transfer them to a different container. Avoid storing in bathrooms, near kitchen appliances, or in vehicles. If you have been dispensed a larger bottle (100 or 1,000 tablet pack), periodically check the expiry date on the label and ensure the desiccant sachet inside the container remains in place to protect the tablets from moisture. Store safely out of reach of children at all times.
Q: Can I track my order after it has been dispatched?
Yes. Once your order has been dispensed, packed, and handed to our logistics partner for delivery, you will receive a confirmation notification via email or SMS containing your tracking reference number and a direct link to monitor your parcel's delivery status in real time. You can follow your order's progress from our pharmacy through to your door at any point after dispatch.
Q: What should I do if my package arrives damaged or looks as though it has been tampered with?
Do not open or use any product if the outer carton or bottle appears physically damaged, the container seal has been broken, the label is missing or has been altered, or the tablets look visually abnormal in any way. Contact our customer care team immediately with clear photographs of the packaging and product as received, together with your order reference number. We will initiate an investigation without delay and work to provide an appropriate resolution — your safety is our unconditional first priority.