What are the benefits of DoctorOnCall

As a Tune Protect Travel AirAsia policyholder (Comprehensive and Annual plans), you can now avail DoctorOnCall’s online consultation services through live chat, phone and video call if you have any medical concerns when you travel domestically or internationally.

What is the campaign period?

This campaign will run from 1st December 2018 to 28th February 2019.

Who is DoctorOnCall?

DoctorOnCall is Malaysia’s first on-demand online clinic, connecting patients with doctors for medical consults via webchat, video and phone call, along with providing medication delivery services (where applicable).

What are the services that I can get from these doctors?

The qualified doctors you contact through DoctorOnCall offer online consultations by addressing your symptoms and concerns via live chat, phone and video call platforms. They will then provide a diagnosis, recommend the right treatment, and if necessary, issue an electronic prescription.

For domestic (within Malaysia) travellers, DoctorOnCall will also provide medication delivery services for you at your own cost.

What are the consultation hours for DoctorOnCall services?

The consultation hours for DoctorOnCall Services is from 8am to 12am (Malaysia Time: GMT+8).

Who is eligible for this benefit?

All Tune Protect Travel AirAsia policyholders (Comprehensive and Annual Plans) who are departing from Malaysia during the campaign period.

How much do I have to pay for their service?

The online doctor consultation service is a complimentary benefit and a value add to Tune Protect Travel AirAsia policyholders. No additional payment is required unless you opt for the medication delivery services (within Malaysia).

Can I claim for my medication costs under my travel protection policy?

It depends on the type of plan that you purchase. Please refer to the full list of benefits.

Where can I get more information?

For more information, please visit benefits.