Hylo Dual Intense Eye Drop

Brand Hylo
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Overview

Hylo Dual Intense Eye Drop is a preservative-free lubricating eye drop from the HYLO® eye care range manufactured by URSAPHARM (Germany), combining a high concentration of Sodium Hyaluronate (0.2%) with Ectoin (2%) in a single formulation. It is a more viscous, higher-strength version within the Hylo Dual line, designed to sit longer on the eye’s surface than a standard-strength drop.

Each 10ml multi-dose bottle uses the COMOD® delivery system, a valve-based dispenser that keeps the solution sterile from the first drop to the last without the need for chemical preservatives such as benzalkonium chloride. It belongs to the class of viscosity-enhancing ocular lubricant/surface-protectant eye drops, sold Over-the-Counter (OTC) as an eye care product in Malaysia and can be purchased without needing a doctor’s prescription.

Hylo Dual Intense is distinguished from the standard-strength Hylo Dual Eye Drop by its four-times-higher hyaluronic acid concentration (0.2% versus 0.05%) and a correspondingly higher viscosity formulation. It is supplied in a 10ml bottle and is generally considered compatible with contact lens wear given its preservative-free formulation.

Directions for Use

Wash hands before use. Tilt the head back slightly, gently pull down the lower eyelid to form a small pocket, and instil one drop into the affected eye(s). Avoid letting the bottle tip touch the eye, eyelid, or any other surface to keep the solution sterile. If using more than one type of eye drop, wait several minutes between products. If wearing contact lenses, this preservative-free formula is generally considered suitable for use with lenses in place, but check with an eye care professional if unsure.

Dosage

The typical usage is 1 drop instilled into the affected eye(s), repeated as needed throughout the day; because this is a lubricant rather than a drug with a pharmacological ceiling, the manufacturer does not state a strict maximum daily frequency, but a pharmacist or eye care professional should be consulted if frequent use — more than several times a day — is not adequately managing discomfort. There is no “missed dose” concern given its as-needed use pattern. Seek medical review if eye discomfort persists beyond 2-3 days of regular use, worsens, or is accompanied by pain, vision changes, redness, or discharge.

Shelf Life

Use before the expiry date printed on the carton. In line with standard HYLO® product guidance, the opened bottle should generally be discarded 6 months after first opening, even though it is preservative-free — always check the discard-by information printed on your specific pack.

Storage Instructions

Store below 25°C. Keep the bottle upright and tightly closed between uses. Do not use if the tamper-evident seal is broken or if the solution appears discoloured or cloudy. Keep out of reach of children.

Side Effects

  • Redness or swelling at the injection/application site
  • Mild pain or stiffness in treated joints
  • Itching or skin irritation
  • Headache or dizziness (rare)
  • Allergic reactions (uncommon)

Contraindications

  • Known hypersensitivity to sodium hyaluronate, ectoin, or any other listed ingredient.
  • Not for injection, and not for use anywhere other than the eye.

Drug / Food Interactions

  • No systemic drug interactions are expected, as Hylo Dual Intense acts locally on the eye surface with negligible systemic absorption.
  • If using more than one type of eye drop or eye gel, space different products at least 5-10 minutes apart so that one does not wash out the other.
  • No food interactions apply, as this is a topical eye product and is not taken orally.

Quick Tips

  • Wash your hands before instilling the drops each time.
  • Avoid touching the bottle tip to your eye, eyelid, or any other surface to keep the solution sterile.
  • Store the bottle upright and recap it tightly after every use.
  • Write the date you first open the bottle on the carton so you know when to discard it.
  • If using with other eye drops, wait a few minutes between each product.
  • Check with your optometrist about combined use if you wear contact lenses and are unsure.

Frequently Asked Questions

What are the active ingredients in Hylo Dual Intense Eye Drop, and at what concentration?

Hylo Dual Intense Eye Drop contains Sodium Hyaluronate 0.2% and Ectoin 2% as its active ingredients, confirmed via the manufacturer URSAPHARM’s own product information.

How is Hylo Dual Intense different from the standard Hylo Dual Eye Drop?

Hylo Dual Intense contains four times the concentration of sodium hyaluronate found in the standard Hylo Dual Eye Drop (0.2% versus 0.05%) and is formulated to a higher viscosity, positioning it for more pronounced or persistent dry eye discomfort with inflammatory symptoms rather than mild, everyday dryness.

Does Hylo Dual Intense Eye Drop contain preservatives?

No. It is preservative-free and phosphate-free, using the COMOD® multi-dose delivery system to keep the solution sterile without chemical preservatives such as benzalkonium chloride.

Can I use Hylo Dual Intense Eye Drop while wearing contact lenses?

The preservative-free formulation is generally considered suitable for use with contact lenses in place, but individual suitability can vary, so check with your optometrist or eye care professional if you are unsure.

How long can the bottle be used after it is first opened?

In line with standard HYLO® product guidance, the bottle should generally be discarded 6 months after first opening — check the specific discard-by information printed on your pack.

Who should avoid Hylo Dual Intense Eye Drop?

Anyone with a known hypersensitivity to sodium hyaluronate, ectoin, or any other listed ingredient should avoid this product.

Can I purchase Hylo Dual Intense Eye Drop online through DoctorOnCall in Malaysia or Singapore?

Yes, Hylo Dual Intense Eye Drop is available for purchase through DoctorOnCall as an online pharmacy serving customers in Malaysia and Singapore. As with any over-the-counter product, please read the product label and follow the recommended directions, and speak with our pharmacist team if you have any questions before ordering.

Is the product supplied by DoctorOnCall genuine and safe to use?

Products supplied through DoctorOnCall are sourced and handled through the appropriate pharmacy supply process. As with any product, please use Hylo Dual Intense Eye Drop according to the product instructions, and contact our pharmacist team if you have any concerns about your order.

What payment methods does DoctorOnCall accept?

We accept payment via Online Banking, Credit Card, and e-Wallets (Boost, GrabPay), so you can choose whichever method is most convenient for you at checkout.

Does DoctorOnCall provide an installment payment plan for Hylo Dual Intense Eye Drop?

DoctorOnCall provides an installment payment plan for eligible purchases where applicable. Available plans, eligibility, and terms can vary, so please contact DoctorOnCall Customer Service for the latest information on installment options for your order.

Is delivery free, and how much does it cost?

Delivery charges may depend on your delivery location and the applicable order and delivery terms. For the latest delivery fee information for Malaysia or Singapore, please contact DoctorOnCall Customer Service.

How long will it take for my order to arrive?

Orders to Malaysia are generally delivered within 3-5 working days, and orders to Singapore are generally delivered within 5-9 working days, although actual delivery time may vary depending on the delivery location, order processing, courier operations, weekends, and public holidays.

What is DoctorOnCall’s shipping, return, or cancellation policy for Hylo Dual Intense Eye Drop?

Shipping, return, and cancellation terms may vary depending on the product, your order details, and whether you are ordering from Malaysia or Singapore. Please refer to DoctorOnCall’s Shipping & Delivery Policy and Return, Refund & Exchange Policy, or contact Customer Service, for the specific terms that apply to your order.

Ingredients / Active Ingredients

  • Active ingredients: Sodium Hyaluronate 0.2% and Ectoin 2%.
  • Formulated as a preservative-free, phosphate-free sterile eye drop solution.
  • Supplied in a 10ml COMOD® multi-dose bottle that maintains sterility without the use of chemical preservatives.
  • Higher hyaluronate and ectoin concentration than the standard Hylo Dual Eye Drop, for moderate to severe dry eye with inflammatory symptoms.

Safety Advice

Pregnancy

Use With Care

This medicine should be used cautiously during pregnancy. Monitoring may be required.

Breastfeeding

Safe

This medicine is safe to use while breastfeeding.

Kidney

Generally Safe

Generally safe, but caution may be required in some patients.

Liver

Use With Care

Use cautiously. Liver function monitoring may be required.

Alcohol

Use With Care

Caution is advised when consuming alcohol with this medicine.

Driving

Use With Care

Use caution while driving until you know how this medicine affects you.

Relevant Information

Precautions: Hylo Dual Intense is formulated for moderate to severe or persistent dry eye discomfort with inflammatory symptoms; it may not be necessary for very mild, occasional dryness, where the standard Hylo Dual Eye Drop may be more appropriate. Pregnant or breastfeeding individuals and children may generally use lubricating eye drops of this type, but should check with a doctor or pharmacist first if there is any uncertainty. Remove contact lenses only if specifically advised, as the preservative-free formulation is generally considered contact-lens compatible.

When to See a Doctor or Pharmacist: Seek professional advice if eye discomfort, redness, or irritation does not improve after a few days of regular use, or if you notice vision changes, eye pain, or discharge, as these may indicate a condition that needs separate evaluation and treatment.

Medical Review

Written by:

Dr. Chong Zhan Pong

Doctor of Medicine (MD), International Medical University (IMU)

Reviewed by:

Dr. Mohd Izzat Amir Bin Awang

Doctor of Medicine (MD), University of Mansoura - Manchester

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