Privacy Policy

Overview

This Privacy Policy (“Policy”) explains how Health Digital Technologies Sdn. Bhd. and its related companies, affiliates, and subsidiaries (“DoctorOnCall”, “DOC”, “we”, “our”, or “us”) collect, use, disclose, process, and protect your personal data when you access or use the DoctorOnCall website, mobile application, products, or services.

By accessing or using the DoctorOnCall platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Use. If you do not agree with this Policy, please discontinue use of our platform and services.

Scope of Policy

This Policy applies to our website, mobile applications, teleconsult services, e-commerce pharmacy services, and all other services operated by DoctorOnCall. It governs how we handle your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Information We Collect

  • Personal Information: Full name, NRIC/passport number, gender, date of birth, address, contact details, profile photo, employment information, and payment/billing details.
  • Health & Medical Information: Medical history, consultation records, prescriptions, allergies, vital signs (BMI, weight, etc.), laboratory results, and wellness data.
  • Technical & Usage Information: IP address, device information, browser type, app activity, cookies, and usage analytics.
  • Voluntary Information: Data provided via surveys, feedback, or support interactions.

How We Use Your Information

We use your data to:

  • Comply with legal obligations and detect/prevent fraud.
  • Provide healthcare, pharmacy, and marketplace services.
  • Facilitate consultations, prescriptions, and payments.
  • Manage your account and verify your identity.
  • Improve platform functionality and user experience.
  • Conduct analytics, research, and service audits.

Disclosure of Information

DoctorOnCall may disclose your information to authorized healthcare practitioners, payment processors, logistics partners, and service providers. Where healthcare services are provided under corporate or insurance arrangements, we may share necessary information for claims, verification, and billing with your employer, insurer, or Third Party Administrator (TPA).

We may also disclose data to regulatory authorities when required by law or to protect safety during medical emergencies.

Cookies & Tracking Technologies

We use cookies to enhance website functionality, remember preferences, and analyze traffic. You may manage these through your browser settings, though disabling them may limit some platform features.

Data Security & Retention

We implement robust administrative, technical, and physical safeguards to protect your data. While no online system is 100% secure, we take reasonable steps to prevent unauthorized access. We retain your data only for as long as necessary to fulfill the purposes of this Policy or to comply with legal and tax obligations.

Your Rights

Subject to applicable law, you may request to:

  • Access or correct your personal data.
  • Withdraw your consent.
  • Request the deletion or restriction of your data.

Please note: We may require identity verification before processing such requests.

Third-Party Websites & Children’s Privacy

Our platform may contain links to external sites. We are not responsible for their privacy practices. Our services are not intended for minors without appropriate parental consent and supervision.

Limitation of Liability

DoctorOnCall shall not be liable for losses or damages arising from events beyond our reasonable control, including but not limited to cybersecurity incidents, system failures, or unauthorized third-party access.

Changes to This Policy

We reserve the right to amend this Policy at any time. Updates take effect immediately upon publication. Continued use of the platform after updates constitutes acceptance of the revised Policy.

Reviewer Feedback & Operational Concerns

  • Dispensing Policy – Table Formatting (Section 2): The markdown syntax within the “Medication Categories” table (specifically the asterisks surrounding “Group B”, “Group C”, and “OTC”) is inconsistent and contains extra characters. Please clean this up to ensure the table renders correctly.
  • Return & Missing Item Window (Return, Refund & Exchange Policy Sections 4 & 7): The current policy requires customers to report issues via WhatsApp within “1 day” of delivery. This is an extremely short window that may lead to customer friction. Please review if this aligns with our support capabilities and patient needs.
  • Teleconsult Cancellation Policy (Order Cancellation Section 2): The policy states we will cancel orders after “5 attempts” of contact over “2 business days.” Please confirm if this volume of contact is necessary or if we should adjust this to be less aggressive.
  • Redelivery Fee (Failed Deliveries Section 8): The policy states that a flat “RM5 fee” will apply for redelivery. Given current logistics costs, please verify if this fee is intended as a token amount or if it should be adjusted to better reflect actual operational costs.
  • Singapore Advisory (Shipping & Delivery Policy, Section 5): The policy currently references a threshold of [SGD 400]. Please update this to the equivalent value in RM, as our platform operates exclusively in RM and does not display SGD values.
  • Important: Do not remove or alter any bracketed text or color-coded placeholders throughout this document. These are intentional placeholders for dynamic content that will be configured in our platform later.
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