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Overview
Refresh Plus Lubricant Eye Drops contains Carboxymethylcellulose Sodium 0 and is presented as eye drops.
It is classified as a non-prescription (over-the-counter) medicine, so no prescription is needed to order it. Under Malaysian rules for medicine information, this page carries product, safety and handling information only.
You can consult a doctor or pharmacist online on DoctorOnCall about this product before or after you order. Every order is checked by a registered pharmacist before it is delivered. Always read the label and the leaflet supplied with the pack.
Directions for Use
Wash your hands before use. Open a single vial just before use by twisting off the tab. Tilt your head back, gently pull down the lower eyelid, and squeeze 1-2 drops into each affected eye without letting the vial tip touch the eye or any other surface.
Each vial is for one application only — discard the vial and any leftover solution immediately after use, and do not attempt to reseal or reuse it later, as there is no preservative to keep an opened vial sterile. This drop is generally well tolerated by contact lens wearers, but remove lenses first if you experience any discomfort. If using other eye drops, space applications at least 5 minutes apart.
Dosage
The typical adult dose is 1-2 drops instilled into the affected eye(s) as needed, which can be repeated several times a day depending on symptoms, since there is no preservative-related restriction on frequency. If your symptoms do not improve with regular use, or if you find yourself needing the drops very often throughout most of the day, stop self-treating and consult a doctor, optometrist, or pharmacist.
Shelf Life
Use before the expiry date printed on the vial strip and outer carton. As this is a preservative-free single-dose formulation, each vial must be used immediately upon opening and any unused portion discarded — do not keep an opened vial for a later application, regardless of the product’s overall expiry date.
Storage Instructions
Store below 25-30°C (room temperature) in a cool, dry place, away from direct sunlight. Keep unopened vials in their original strip or carton until ready to use, and keep out of reach and sight of children. Do not use a vial if the seal is already broken or the solution appears discoloured or contaminated.
Side Effects
- Common: mild, transient stinging or a temporary foreign-body sensation immediately after instilling the drop.
- Common: brief blurring of vision right after application, which usually clears within a minute.
- Serious: allergic reaction with eye redness, swelling, itching, or eyelid rash — stop use and seek medical advice if this occurs.
- Serious: persistent eye pain, worsening redness, or discharge continuing despite regular use — this needs prompt medical assessment.
Contraindications
- Known hypersensitivity to carboxymethylcellulose sodium or any other ingredient in the formulation.
- Do not use a vial with a broken seal, or solution that appears discoloured or contaminated.
- Not intended for use in eyes with a suspected active infection, penetrating injury, or shortly after eye surgery unless a doctor has specifically advised it is appropriate.
Drug / Food Interactions
- As a topical, preservative-free eye drop with minimal systemic absorption, no clinically meaningful drug or food interactions are known for this product.
- If using other eye drops or ointments, space them at least 5 minutes apart from Refresh Plus so that one product does not dilute or wash out the effect of another.
- No specific food or beverage interactions are known.
Quick Tips
- Carry a few vials in your bag or pocket so you always have a fresh, sterile dose on hand when needed.
- Because each vial is single-use, plan to use the whole vial for both eyes at once rather than saving part of it for later.
- Choose Refresh Plus over a preserved multi-dose bottle if you need to apply eye drops very often during the day, such as more than 4-6 times.
- Keep the vial strip in its box until just before use to protect the remaining vials from light and contamination.
- If you wear contact lenses, keep a strip at your desk for convenient top-ups during long screen sessions.
- If you notice you are going through many vials a day, mention this to your pharmacist, as it may be worth having your eyes properly assessed.
Frequently Asked Questions
Do I need a prescription to buy Refresh Plus Lubricant Eye Drops?
No. Refresh Plus Lubricant Eye Drops is a non-prescription (over-the-counter) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.
What does Refresh Plus Lubricant Eye Drops contain?
Refresh Plus Lubricant Eye Drops is eye drops containing Carboxymethylcellulose Sodium 0. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.
Why is there no information here about what Refresh Plus Lubricant Eye Drops is for?
This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.
How should I use Refresh Plus Lubricant Eye Drops?
Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.
Can I speak to a doctor or pharmacist about Refresh Plus Lubricant Eye Drops before I buy it?
Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.
How should I store Refresh Plus Lubricant Eye Drops?
Store below 25-30°C (room temperature) in a cool, dry place, away from direct sunlight. Keep unopened vials in their original strip or carton until ready to use, and keep out of reach and sight of children. Do not use a vial if the seal is already broken or the solution appears discoloured or contaminated. Keep it in its original pack and do not use it after the expiry date printed on the packaging.
What should I do if I notice side effects after using Refresh Plus Lubricant Eye Drops?
Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.
How long will delivery take?
Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day.
Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.
What payment methods can I use?
Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay.
FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.
Can Refresh Plus Lubricant Eye Drops be delivered to Singapore?
Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee.
Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.
Is Refresh Plus Lubricant Eye Drops registered with the authorities?
Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number.
An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.
Who do I contact if there is a problem with my order?
DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre.
For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.
Ingredients / Active Ingredients
Related Health Conditions
Relevant Information
Precautions: Refresh Plus is for external, topical use in the eye only. It is generally suitable for use with contact lenses in place, though lenses should be removed first if any discomfort occurs. Pregnant or breastfeeding women can generally use this preservative-free topical lubricant, as systemic absorption is minimal, but should check with a pharmacist if concerned, and use in young children should be supervised by an adult. Vision may be briefly blurred after use, so wait until it clears before driving or operating machinery.
When to See a Doctor or Pharmacist: Stop using the drops and see a doctor, optometrist, or pharmacist if you experience eye pain, sudden vision changes, persistent redness, unusual discharge, or if your symptoms do not improve despite frequent use. Needing to use many vials a day can be a sign of an underlying eye condition that needs proper assessment rather than continued self-treatment.
Medical Review
Reviewed by:
Doctor of Medicine (MD), University of Mansoura - Manchester



