Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)
Last updated:
Overview
Sobenz Lozenge (Orange) is an orange-flavoured throat lozenge designed to dissolve slowly in the mouth. Each lozenge contains two active ingredients: benzydamine hydrochloride 3 mg and cetylpyridinium chloride 1.33 mg. It is supplied in blister strips, with pack sizes such as 8 and 16 lozenges as shown in the variation options on this page.
Benzydamine is a non-steroidal anti-inflammatory compound that is absorbed through the lining of the mouth and has local anaesthetic properties, while cetylpyridinium chloride is a quaternary ammonium antiseptic that acts directly on microbes in the mouth and throat. Together they make up a combination lozenge that works locally and is not intended to be swallowed whole or chewed. The orange flavouring makes the lozenge more pleasant to take for adults and older children.
Sobenz Lozenge (Orange) is an over-the-counter product sold through DoctorOnCall as an online pharmacy serving customers in Malaysia and Singapore. Please check the label of the pack you receive for the full list of inactive ingredients and for the dosing instructions on the leaflet. Our pharmacist team can answer your questions about suitability and safety before you order.
Directions for Use
Remove one lozenge from the blister strip with clean, dry hands and place it in your mouth. Allow it to dissolve slowly and completely, moving it gently around the mouth so that it reaches all areas of the mouth and throat. Do not chew the lozenge or swallow it whole.
Adults and children aged 6 years and above may take one lozenge every 1 to 2 hours as needed, not exceeding 12 lozenges in 24 hours, or as directed on the pack leaflet. Children should be supervised by an adult while using lozenges, because of the risk of choking.
Avoid eating or drinking immediately after the lozenge has dissolved so that the active ingredients remain in contact with the mouth and throat for longer. Do not use the lozenge for longer than the period stated on the leaflet without speaking to a doctor or pharmacist.
Dosage
For adults and children aged 6 years and above, dissolve one lozenge slowly in the mouth every 1 to 2 hours as needed. Do not take more than 12 lozenges in 24 hours, and do not exceed the dose stated on the pack leaflet if it differs from this guidance.
Not recommended for children under 6 years of age. If a dose is missed, simply take the next lozenge when needed; do not take extra lozenges to make up for a missed dose. See a doctor if the throat discomfort lasts more than a few days or is accompanied by high fever, rash or difficulty swallowing.
Storage Instructions
Store at room temperature, below 30°C, away from direct sunlight, heat and moisture. Keep the lozenges in their original packaging and out of the reach and sight of children.
Side Effects
Mouth or throat irritation
Numbness or tingling sensation
Dry mouth
Skin rash (for topical formulations)
Allergic reactions (rare)
Contraindications
Known hypersensitivity or allergy to benzydamine, cetylpyridinium chloride or any other ingredient in the lozenge.
Children under 6 years of age, because of the risk of choking and lack of dosing information.
People who have had breathing problems after taking aspirin or other NSAIDs should not use the lozenges unless advised by a doctor.
Do not use in the presence of severe mouth ulceration, open sores or injuries in the mouth or throat unless advised by a healthcare professional.
Drug / Food Interactions
Aspirin and other NSAIDs: although benzydamine is absorbed only in small amounts, people who are sensitive to NSAIDs should seek advice before using the lozenges.
Other antiseptic mouthwashes, throat sprays or lozenges: avoid using several at the same time, as this can irritate the lining of the mouth.
Anionic ingredients found in some toothpastes, such as sodium lauryl sulfate, can reduce the activity of cetylpyridinium chloride; allow some time between brushing teeth and taking a lozenge.
Food and drink: avoid eating or drinking immediately after taking the lozenge so that it can stay in contact with the mouth and throat.
Quick Tips
Let the lozenge dissolve slowly in the mouth without chewing it or moving it too quickly, so it stays in contact with the throat for longer.
Wait a short while before eating or drinking after the lozenge has dissolved.
Keep the lozenges in their blister packs until needed, and keep them away from heat and humidity.
Supervise children closely and do not give lozenges to children under 6 years of age, because of the choking risk.
Drink plenty of fluids throughout the day and rest your voice while you have a sore throat.
Do not use the lozenges beyond the period stated on the leaflet; if symptoms continue, see a doctor or pharmacist.
Active ingredients: benzydamine hydrochloride 3 mg and cetylpyridinium chloride 1.33 mg per lozenge.
Dosage form: orange-flavoured lozenge for dissolving slowly in the mouth.
Other ingredients: sweeteners and flavouring agents; the complete list of inactive ingredients is printed on the product pack.
Pack variations: supplied in blister strips in the pack sizes shown in the variation options on this page.
Safety Advice
Pregnancy
Safe If Prescribed
This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.
Breastfeeding
Safe If Prescribed
Use during breastfeeding should only be done if prescribed and monitored by a doctor.
Kidney
Generally Safe
Generally safe, but caution may be required in some patients.
Liver
No Data
No adequate data available. Consult a doctor before use.
Alcohol
No Data
No data is available regarding the interaction of alcohol with this medicine.
Driving
Generally Safe
This medicine is generally safe and should not impair your driving ability.
Relevant Information
Precautions: Allow each lozenge to dissolve slowly in the mouth and do not chew or swallow it whole. Do not exceed the stated dose or duration of use. Use with caution in people with asthma or a history of reactions to aspirin or other NSAIDs. Check the pack for the full ingredient list if you have allergies or dietary restrictions, including sugar or sweetener intolerance. Pregnant and breastfeeding women, and anyone taking other medicines, should consult a doctor or pharmacist before use. Supervise children aged 6 years and above while they use the lozenges.
When to See a Doctor or Pharmacist: See a doctor or pharmacist if the throat discomfort lasts more than a few days, comes back frequently, or is accompanied by high fever, rash, swollen glands, difficulty swallowing or breathing, or hoarseness lasting more than a couple of weeks. Seek urgent medical help if you develop swelling of the lips, tongue or face, wheezing, chest tightness or difficulty breathing. Stop using the lozenges and speak to a pharmacist if you develop mouth ulcers, a persistent rash or other unusual symptoms.
Frequently Asked Questions
Each lozenge contains benzydamine hydrochloride 3 mg and cetylpyridinium chloride 1.33 mg as the active ingredients, together with sweeteners and orange flavouring. The full list of inactive ingredients is printed on the pack.
Children aged 6 years and above may use the lozenges under adult supervision, following the dosage on the pack leaflet. The lozenges are not recommended for children under 6 years because of the risk of choking, and children should never be given a lozenge while lying down or while running.
No. The lozenge should be allowed to dissolve slowly in the mouth. Chewing or swallowing it whole reduces the time the active ingredients stay in contact with the mouth and throat and can increase the risk of choking.
If you are pregnant or breastfeeding, please speak to your doctor or pharmacist before using Sobenz Lozenge (Orange). There is limited information on the use of benzydamine and cetylpyridinium chloride lozenges during pregnancy and breastfeeding, so professional advice is recommended.
Adults and children aged 6 years and above can take one lozenge every 1 to 2 hours as needed, up to a maximum of 12 lozenges in 24 hours, or as directed on the pack leaflet. Do not exceed the stated maximum, and speak to a pharmacist if you are unsure.
Store the lozenges in their original blister pack at room temperature, below 30°C, away from direct sunlight, heat and moisture. Keep them out of the reach of children and do not use any lozenge after the expiry date printed on the pack.
Yes, Sobenz Lozenge (Orange) is available for purchase through DoctorOnCall as an online pharmacy serving customers in Malaysia and Singapore. As with any over-the-counter medicine, please read the product label and follow the recommended directions, and speak with our pharmacist team if you have any questions before ordering.
Medicines supplied through DoctorOnCall are sourced and handled through the appropriate pharmacy supply process. As with any medicine, please use Sobenz Lozenge (Orange) according to the product instructions and professional advice, and contact our pharmacist team if you have any concerns about your order.
We accept payment via Online Banking, Credit Card, and e-Wallets (Boost, GrabPay), so you can choose whichever method is most convenient for you at checkout.
DoctorOnCall provides an installment payment plan for eligible purchases where applicable. Available plans, eligibility, and terms can vary, so please contact DoctorOnCall Customer Service for the latest information on installment options for your order.
Delivery charges may depend on your delivery location and the applicable order and delivery terms. For the latest delivery fee information for Malaysia or Singapore, please contact DoctorOnCall Customer Service.
Orders to Malaysia are generally delivered within 3-5 working days, and orders to Singapore are generally delivered within 5-9 working days, although actual delivery time may vary depending on the delivery location, order processing, courier operations, weekends, and public holidays.
Shipping, return, and cancellation terms may vary depending on the product, your order details, and whether you are ordering from Malaysia or Singapore. Please refer to DoctorOnCall’s Shipping & Delivery Policy and Return, Refund & Exchange Policy, or contact Customer Service, for the specific terms that apply to your order.
Use before the expiry date printed on the blister strip and outer carton. Keep lozenges in their blister until you are ready to use them, and do not use a lozenge from a damaged or opened blister.
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Important Medical Information
💊 Recommended Dosage:
For adults and children aged 6 years and above, dissolve one lozenge slowly in the mouth every 1 to 2 hours as needed. Do not take more than 12 lozenges in 24 hours, and do not exceed the dose stated on the pack leaflet if it differs from this guidance.
Not recommended for children under 6 years of age. If a dose is missed, simply take the next lozenge when needed; do not take extra lozenges to make up for a missed dose. See a doctor if the throat discomfort lasts more than a few days or is accompanied by high fever, rash or difficulty swallowing.
🛑 Contraindications (Do not use if):
Known hypersensitivity or allergy to benzydamine, cetylpyridinium chloride or any other ingredient in the lozenge.
Children under 6 years of age, because of the risk of choking and lack of dosing information.
People who have had breathing problems after taking aspirin or other NSAIDs should not use the lozenges unless advised by a doctor.
Do not use in the presence of severe mouth ulceration, open sores or injuries in the mouth or throat unless advised by a healthcare professional.
If you are unsure, please chat with us or consult your doctor.
⚠️ Common Side Effects:
Mouth or throat irritation
Numbness or tingling sensation
Dry mouth
Skin rash (for topical formulations)
Allergic reactions (rare)
Stop taking this medication immediately and consult your doctor if you experience severe allergic reactions or side effects.
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IMPORTANT: Unsure? Chat with our pharmacists (Mon - Sat, 9:00am - 6:00pm) before buying.