Do I need a prescription to buy Difflam 3% Mouth Gel?

No. Difflam 3% Mouth Gel is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Difflam 3% Mouth Gel contain?

Difflam 3% Mouth Gel is a gel containing Benzydamine Hydrochloride 3%. The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does Difflam 3% Mouth Gel come in?

It is supplied in a pack size of 10g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Difflam 3% Mouth Gel is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Difflam 3% Mouth Gel?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Difflam 3% Mouth Gel before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Difflam 3% Mouth Gel?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Difflam 3% Mouth Gel be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Difflam 3% Mouth Gel registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Difflam 3% Mouth Gel | benzydamine | mouth ulcer sore throat gel | DoctorOnCall Malaysia

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Difflam 3% Mouth Gel

Brand iNova

Manufacturer iNova

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 31, 2026

Overview

Difflam 3% Mouth Gel contains Benzydamine Hydrochloride 3% and is presented as a gel. It is supplied in a pack size of 10g.

It is classified as a non-prescription medicine, so no prescription is needed to order it. Under Malaysian rules for medicine information, this page carries product, safety and handling information only.

You can consult a doctor or pharmacist online on DoctorOnCall about this product before or after you order. Every order is checked by a registered pharmacist before it is delivered. Always read the label and the leaflet supplied with the pack.

Directions for Use

A small amount of Difflam 3% Mouth Gel should be applied directly to the affected area inside the mouth using a clean fingertip or cotton applicator, and gently massaged in. It can generally be used up to three times a day, or as directed on the product label or by a healthcare professional, and should not be swallowed in large amounts. Avoid eating or drinking for a short period after application to allow the gel to act on the affected tissue.

Dosage

Adults and children of the age recommended on the product label typically apply a small amount of Difflam 3% Mouth Gel directly to the sore area up to three times daily. The exact amount and frequency should follow the instructions printed on the packaging or the advice of a pharmacist, and the gel should not be used continuously for more than 7 days without medical advice if symptoms persist.

Storage Instructions

Store Difflam 3% Mouth Gel below 30°C in a cool, dry place away from direct sunlight, and keep the tube tightly closed when not in use. Keep out of reach and sight of children.

Side Effects

Numbness or tingling sensation at the site of application
Mild burning or stinging sensation on first use
Dry mouth
Altered taste sensation
Mouth irritation in sensitive individuals
Allergic reactions such as rash or swelling in rare cases

Contraindications

Known hypersensitivity to benzydamine hydrochloride or other ingredients in the gel
Known allergy to aspirin or other NSAIDs, which may indicate cross-sensitivity
Children below the age recommended on the product label
Application to broken skin outside the mouth or to open wounds beyond minor mouth ulcers without medical advice

Drug / Food Interactions

No clinically significant drug interactions are typically expected with local use of benzydamine gel in the mouth
Concurrent use of multiple oral benzydamine products, such as lozenges, sprays, or gargles, should be avoided to prevent exceeding the recommended daily dose
Avoid eating or drinking immediately after application to allow the gel time to act on the affected area

Quick Tips

Apply a small amount directly onto the sore area using a clean fingertip or cotton applicator rather than swallowing the gel
Avoid eating or drinking for a short while after application so the gel can stay in contact with the affected tissue
Use up to three times a day, or as directed on the packaging, and avoid exceeding this frequency
Keep the tube tip clean between uses to avoid introducing bacteria to the mouth
See a doctor or dentist if a mouth ulcer or sore area has not healed within about a week
Do not use on large areas of broken skin outside the mouth without medical advice

Ingredients / Active Ingredients

Benzydamine

Benzydamine Hydrochloride 3%
Gel base excipients (carbomer, glycerin, flavouring agents, purified water)

Safety Advice

Pregnancy

Safe If Prescribed

This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.

Breastfeeding

Safe If Prescribed

Use during breastfeeding should only be done if prescribed and monitored by a doctor.

Kidney

Generally Safe

Generally safe, but caution may be required in some patients.

Liver

No Data

No adequate data available. Consult a doctor before use.

Alcohol

No Data

No data is available regarding the interaction of alcohol with this medicine.

Driving

Generally Safe

This medicine is generally safe and should not impair your driving ability.

Relevant Information

Difflam 3% Mouth Gel provides temporary symptomatic relief for mouth ulcers, gum soreness, and localised oral inflammation but does not treat underlying causes such as infections or ill-fitting dentures that may need separate management. If mouth pain or ulcers do not improve within a week, worsen, or are accompanied by high fever, spreading swelling, or difficulty eating and drinking, medical attention should be sought promptly. The gel is intended for topical use inside the mouth only and should not be swallowed in significant amounts.

Frequently Asked Questions

Product Specifications

Brand	iNova
Manufacturer	iNova
Classification	Non-prescription
Ingredients / Active Ingredients	Benzydamine
Weight	10g
Shelf Life	Difflam 3% Mouth Gel should be used within the shelf life printed on the tube and outer packaging, and the expiry date should always be checked before use. Do not use the gel after its expiry date has passed.