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Overview
Alcon Systane Complete Lubricant Eye Drops (Preservative Free) is an ocular lubricant eye drop supplied as a sterile, milky-white emulsion in individual single-use vials. The active lubricating ingredient is Propylene Glycol (0.6%), formulated together with additional ingredients, including hydroxypropyl guar, mineral oil, a phospholipid (dimyristoyl phosphatidylglycerol), and polyoxyl 40 stearate, that combine to form the product’s characteristic nano-droplet emulsion structure. It is classified as an Over-the-Counter (OTC) eye care product in Malaysia, meaning it can be purchased without a doctor’s prescription.
This preservative-free (PF) vial format is one of several formats in the wider Systane Complete line, which also includes a preserved multi-dose bottle version containing a very small quantity of the preservative POLYQUAD. The emulsion base and nano-droplet structure distinguish Systane Complete from simpler single-polymer artificial tear solutions such as Alcon Tears Naturale II or GenTeal, giving it a milky-white appearance that is a normal, expected characteristic of this formulation rather than a sign of contamination.
In Malaysia, Alcon Systane Complete PF is typically sold as a box of individually sealed single-use vials, available through pharmacies and online platforms such as DoctorOnCall. It is manufactured by Alcon and forms part of the broader Systane range of ocular lubricant products sold across Malaysia and Singapore.
Directions for Use
- Wash your hands thoroughly before use.
- Gently invert or shake the single-use vial a few times before opening, as the contents are a white emulsion that can settle between uses.
- Twist or snap off the tab on the vial just before use; do not open a vial in advance.
- Tilt your head back and gently pull down the lower eyelid to form a small pocket.
- Instil 1 to 2 drops into the pocket of the affected eye(s), avoiding contact between the vial tip and the eye, eyelid, or fingers.
- Close the eye gently for a few moments after instilling the drop.
- Discard the vial and any remaining contents immediately after use; do not reseal or reuse an opened vial.
- If using another eye drop or ointment at the same time, wait at least 5 minutes between products.
Dosage
For adults and children, the typical dose of Alcon Systane Complete PF is 1 to 2 drops instilled into the affected eye(s) as needed throughout the day, or as directed by a pharmacist or eye care professional. Because each vial is single-use, open a fresh vial for every application rather than attempting to reuse a partially used one. There is no fixed maximum daily frequency, as ocular lubricants are generally used as often as comfort requires. If dryness or irritation does not improve with regular use, or if symptoms worsen, stop use and consult a doctor or pharmacist rather than continuing to self-treat indefinitely.
Shelf Life
Use Alcon Systane Complete PF before the expiry date printed on the vial strip and outer carton. Because each vial is preservative-free and intended for a single use, any opened vial and its remaining contents should be discarded immediately after use, even if it appears to still contain solution.
Storage Instructions
Store Alcon Systane Complete PF at room temperature, away from direct sunlight and excessive heat, and out of the reach of children. Keep unopened vials in their original foil pouch or carton until ready to use. Do not store opened vials for reuse, and do not use a vial whose seal was already broken before use. A milky-white appearance is normal for this emulsion-based formula; discard it only if you notice visible particles, an unusual odour, or the vial’s integrity appears compromised.
Side Effects
- Common: Temporary mild stinging or a feeling of something in the eye immediately after instilling the drop.
- Common: Brief blurring of vision for a few seconds to a minute after application, which may be slightly more noticeable than with a clear (non-emulsion) eye drop.
- Common: Mild eye redness or watering shortly after use.
- Serious: Signs of an allergic reaction such as eyelid swelling, marked redness, itching, or rash around the eye, which require prompt medical attention.
- Serious: Eye pain, significant vision changes, or irritation that does not settle within a short period, which should be assessed by a doctor or pharmacist.
Contraindications
- Known hypersensitivity or allergy to Propylene Glycol or any other ingredient in the formulation.
- Active eye infection or inflammation that has not been assessed by a doctor or pharmacist.
- Use of a vial that has already been opened, previously used, or whose seal was broken before this application, due to the risk of contamination in a preservative-free product.
Drug / Food Interactions
- No clinically significant food interactions are known for Alcon Systane Complete PF, as it is applied directly to the eye and not taken orally.
- If using more than one type of eye drop or eye ointment, space each product at least 5 minutes apart so one product does not dilute or wash out another before it settles.
- Tell your pharmacist if you are using other prescription eye medications, so the order and timing of application can be planned appropriately.
Quick Tips
- Gently invert the vial a few times before opening, since the white emulsion can settle slightly during storage.
- Open one vial at a time, right before use, and discard it immediately afterward.
- Expect a brief, mild blurring of vision immediately after application, which is typical for this emulsion-based formula.
- Carry a few sealed vials with you if you need to apply drops while away from home.
- Wash your hands before each application to reduce the risk of introducing bacteria.
- Remove contact lenses before instilling the drops unless your eye care professional has advised otherwise.
Frequently Asked Questions
What is the active ingredient in Alcon Systane Complete PF?
The active lubricating ingredient is Propylene Glycol (0.6%). The formulation also contains hydroxypropyl guar, mineral oil, a phospholipid (dimyristoyl phosphatidylglycerol), and polyoxyl 40 stearate, which together form the product’s emulsion base.
Why does Alcon Systane Complete PF look milky white instead of clear?
This is a normal and expected characteristic of the product. It is formulated as an emulsion rather than a clear aqueous solution, which is why it has a milky-white appearance; this is not a sign that the product has spoiled.
Can I reuse a vial of Alcon Systane Complete PF?
No. Because the solution is preservative-free, an opened vial should be used once and discarded, even if some content remains, to avoid contamination.
Is Alcon Systane Complete PF the same as the multi-dose bottle version of Systane Complete?
They share the same Systane Complete name and similar formulation approach, but the multi-dose bottle version contains a very small quantity of a preservative (POLYQUAD), while the PF vial format reviewed here contains no preservative at all and is intended for single use per vial.
How is Alcon Systane Complete PF supplied in Malaysia?
In Malaysia, Alcon Systane Complete PF is typically supplied as a box of individually sealed single-use vials, available through pharmacies and online through DoctorOnCall.
Who should avoid using Alcon Systane Complete PF?
Individuals with a known allergy to Propylene Glycol or any other ingredient in the formulation should avoid this product, as should anyone with an active, unassessed eye infection.
Can I purchase Alcon Systane Complete PF online through DoctorOnCall in Malaysia or Singapore?
Yes, Alcon Systane Complete PF is available for purchase through DoctorOnCall as an online pharmacy serving customers in Malaysia and Singapore. As with any over-the-counter eye care product, please read the product label and follow the recommended directions, and speak with our pharmacist team if you have any questions before ordering.
Is the medication supplied by DoctorOnCall genuine and safe to use?
Medicines supplied through DoctorOnCall are sourced and handled through the appropriate pharmacy supply process. As with any medicine, please use Alcon Systane Complete PF according to the product instructions and professional advice, and contact our pharmacist team if you have any concerns about your order.
What payment methods does DoctorOnCall accept?
We accept payment via Online Banking, Credit Card, and e-Wallets (Boost, GrabPay), so you can choose whichever method is most convenient for you at checkout.
Does DoctorOnCall provide an installment payment plan for Alcon Systane Complete PF?
DoctorOnCall provides an installment payment plan for eligible purchases where applicable. Available plans, eligibility, and terms can vary, so please contact DoctorOnCall Customer Service for the latest information on installment options for your order.
Is delivery free, and how much does it cost?
Delivery charges may depend on your delivery location and the applicable order and delivery terms. For the latest delivery fee information for Malaysia or Singapore, please contact DoctorOnCall Customer Service.
How long will it take for my order to arrive?
Orders to Malaysia are generally delivered within 3-5 working days, and orders to Singapore are generally delivered within 5-9 working days, although actual delivery time may vary depending on the delivery location, order processing, courier operations, weekends, and public holidays.
What is DoctorOnCall’s shipping, return, or cancellation policy for Alcon Systane Complete PF?
Shipping, return, and cancellation terms may vary depending on the product, your order details, and whether you are ordering from Malaysia or Singapore. Please refer to DoctorOnCall’s Shipping & Delivery Policy and Return, Refund & Exchange Policy, or contact Customer Service, for the specific terms that apply to your order.
Ingredients / Active Ingredients
- Propylene Glycol: 0.6% (active lubricating ingredient).
- Hydroxypropyl Guar (forms part of the product's emulsion structure).
- Mineral Oil.
- Dimyristoyl Phosphatidylglycerol (a phospholipid component of the emulsion).
- Polyoxyl 40 Stearate.
- Supplied as a preservative-free, single-use vial formulation.
Related Health Conditions
Relevant Information
Precautions: Open each vial immediately before use and discard it afterward, even if content remains, since the product contains no preservative to keep an opened vial sterile. If you wear contact lenses, remove them before use. Discontinue use and seek advice if you experience eye pain, changes in vision, continued redness, or irritation lasting longer than 72 hours.
When to See a Doctor or Pharmacist: Seek professional advice if dryness or irritation persists or worsens despite regular use, if you notice any signs of infection such as discharge or increasing redness, or if you have an underlying eye condition that has not been previously assessed. Pregnant or breastfeeding women, and parents considering use in young children, should check with a pharmacist or doctor before use.
Medical Review
Reviewed by:
Doctor of Medicine (MD), University of Mansoura - Manchester




