Do I need a prescription to buy Dermal Therapy Heel Balm?

No. Dermal Therapy Heel Balm is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Dermal Therapy Heel Balm contain?

Dermal Therapy Heel Balm is a healthcare product containing Urea (25%), Lanolin and Aloe Vera. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

What pack sizes does Dermal Therapy Heel Balm come in?

It is supplied in a pack size of 50g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Dermal Therapy Heel Balm is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Dermal Therapy Heel Balm?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Dermal Therapy Heel Balm before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Dermal Therapy Heel Balm?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Dermal Therapy Heel Balm be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Dermal Therapy Heel Balm registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 18, 2026

Overview

Dermal Therapy Heel Balm is a healthcare product with Urea (25%), Lanolin and Aloe Vera declared as its active content. It is supplied in a pack size of 50g.

This is an over-the-counter (OTC) product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Wash and dry the feet thoroughly before use. Apply the balm to the heels and other rough or cracked areas and massage gently until fully absorbed. Use morning and night for best results, or as recommended by your pharmacist; wearing socks after applying at night can help the balm work overnight.

Storage Instructions

Store below 30°C in a cool, dry place away from direct sunlight and heat. Keep the tube tightly closed after each use and out of reach of young children.

Side Effects

Common: Mild stinging, tingling, or temporary redness at the application site, particularly on cracked, broken, or newly treated skin, given the higher urea concentration.
Serious: An allergic reaction (marked rash, swelling, or blistering) is uncommon; stop use and seek medical advice if this occurs.

Contraindications

Known allergy or sensitivity to urea, lanolin, or any other ingredient in the formulation.
Avoid use on open wounds, actively infected skin, or severely broken skin without first checking with a doctor or pharmacist.
People with keadaan kesihatan kronik tertentu or poor foot circulation should check with a doctor or pharmacist before regular use, as foot care requires extra caution in these conditions.

Drug / Food Interactions

No drug or food interactions are known for this topical heel balm, as it is applied externally to the skin and is not intended to be ingested.

Quick Tips

Apply after a shower or bath when skin is clean and slightly softened, for better absorption.
Because this balm contains a higher concentration of urea, introduce it gradually if you have very sensitive skin.
Wear cotton socks after night-time application to help the balm absorb fully.
Apply consistently as part of your daily routine.
Avoid applying to open cuts or actively infected skin.
People with keadaan kesihatan kronik tertentu should check with a pharmacist or doctor before starting regular use.

Relevant Information

Precautions: For external use on the feet only. Avoid contact with the eyes; rinse thoroughly with water if this occurs. Do not use on broken, infected, or severely inflamed skin without medical advice, and discontinue if irritation or an allergic reaction develops.

When to See a Doctor or Pharmacist: See a doctor or pharmacist if cracked heels are painful, bleeding, show signs of infection, or persist despite consistent use, particularly if you have keadaan kesihatan kronik tertentu or a circulation condition, as these situations may need professional foot care.

Frequently Asked Questions

Product Specifications

Classification	Non-prescription
Weight	50g
Dosage	Not applicable — this balm is for external, topical use on the feet only and must not be swallowed. There is no fixed dose; apply a small amount (roughly a 1cm strip) to affected areas, typically once or twice daily.
Shelf Life	Unopened, the balm is generally stable for around 24 to 36 months from manufacture; always check the expiry date printed on the tube or carton. Once opened, it is best used within 12 months.