Duopharma Aqua Cream

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Overview

Duopharma Aqua Cream contains White Soft Paraffin, Liquid Paraffin and Emulsifying Wax and is presented as a cream. It is supplied in a pack size of 500g.

It is classified as an over-the-counter (OTC) medicine, so no prescription is needed to order it. Under Malaysian rules for medicine information, this page carries product, safety and handling information only.

You can consult a doctor or pharmacist online on DoctorOnCall about this product before or after you order. Every order is checked by a registered pharmacist before it is delivered. Always read the label and the leaflet supplied with the pack.

Directions for Use

Smooth a generous amount of Duopharma Aqua Cream onto clean, dry skin and massage gently until absorbed; apply after bathing or showering, while the skin is still slightly damp, for best moisture retention. To use as a soap substitute, apply to wet skin, gently work into a light lather, and rinse off with water. For first-time use or sensitive skin, patch-test on a small area first.

Dosage

Not applicable — Duopharma Aqua Cream is for external, topical use only and is not taken by mouth. As a general guide, apply a generous amount to the skin, or use as a soap substitute, 2 to 3 times a day or as often as needed to keep the skin comfortable.

Shelf Life

Use before the expiry date printed on the tub. As with most aqueous-based emollient creams, once opened it is generally best used within about 6 to 12 months, but always check the specific period-after-opening symbol and expiry date on the packaging.

Storage Instructions

Store below 30°C in a cool, dry place away from direct sunlight. Keep the tub tightly closed after use to prevent contamination and drying out, and keep out of reach of children.

Side Effects

  • Common: mild, temporary stinging on broken or very dry, cracked skin.
  • Common: a slightly greasy feel immediately after application.
  • Serious: allergic contact reaction such as redness, itching, swelling, or a rash that spreads beyond the area of application — stop use and seek medical advice.

Contraindications

  • Do not use if you have a known allergy or hypersensitivity to any ingredient in this cream, including any component of the paraffin/emulsifying wax base.
  • Use with caution on broken, weeping, or infected skin — check with a pharmacist first.
  • Avoid contact with the eyes.

Drug / Food Interactions

  • No drug or food interactions are known or expected for this topical emollient, since it is not systemically absorbed and is not taken by mouth.
  • If used together with prescribed topical medicines on the same area, apply the medicated product first (as directed by your doctor or pharmacist) and this emollient afterwards, or space the applications apart, so the emollient does not dilute the medicine’s effect.

Quick Tips

  • Apply within a few minutes of bathing while skin is still slightly damp.
  • It can be used as a soap substitute for cleansing.
  • Keep a small tub at the office or in your bag for reapplication during the day.
  • Patch-test a small area first if you have very sensitive skin or a history of allergies.
  • Avoid double-dipping fingers into a shared tub to reduce contamination — use a clean spatula or spoon if sharing.
  • Reapply as often as needed; there is no maximum daily limit for this fragrance-free emollient.

Frequently Asked Questions

Do I need a prescription to buy Duopharma Aqua Cream?

No. Duopharma Aqua Cream is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Duopharma Aqua Cream contain?

Duopharma Aqua Cream is a cream containing White Soft Paraffin, Liquid Paraffin and Emulsifying Wax. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

What pack sizes does Duopharma Aqua Cream come in?

It is supplied in a pack size of 500g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Duopharma Aqua Cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Duopharma Aqua Cream?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Duopharma Aqua Cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store Duopharma Aqua Cream?

Store below 30°C in a cool, dry place away from direct sunlight, and keep it out of reach of children. Keep the product in its original pack and do not use it after the printed expiry date.

What should I do if I notice side effects after using Duopharma Aqua Cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day.

Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay.

FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Duopharma Aqua Cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee.

Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Duopharma Aqua Cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number.

An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre.

For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Relevant Information

Precautions: Duopharma Aqua Cream is generally well tolerated, but people with a known sensitivity to any of its ingredients should avoid it. Use with caution on broken, weeping, or clearly infected skin, and avoid the eyes. Pregnant or breastfeeding women and parents of infants may generally use it, but should check with a pharmacist if unsure.

When to See a Doctor or Pharmacist: See a doctor or pharmacist if the skin becomes more inflamed, cracked, or weeping, or if you notice signs of infection such as increasing redness, warmth, or pus.

Medical Review

Written by:

Dr. Chong Zhan Pong

Doctor of Medicine (MD), International Medical University (IMU)

Reviewed by:

Dr. Mohd Izzat Amir Bin Awang

Doctor of Medicine (MD), University of Mansoura - Manchester

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