Do I need a prescription to buy Ego QV Feet Heel Balm?

No. Ego QV Feet Heel Balm is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What pack sizes does Ego QV Feet Heel Balm come in?

It is supplied in a pack size of 50g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Ego QV Feet Heel Balm is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Ego QV Feet Heel Balm?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Ego QV Feet Heel Balm before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store Ego QV Feet Heel Balm?

Store below 30°C in a cool, dry place away from direct sunlight. Replace the cap tightly after each use and keep out of reach of children. Keep it in its original pack and do not use it after the expiry date printed on the packaging.

What should I do if I notice side effects after using Ego QV Feet Heel Balm?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Ego QV Feet Heel Balm be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Ego QV Feet Heel Balm registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

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Ego QV Feet Heel Balm

Q: What does Ego QV Feet Heel Balm contain?

Ego QV Feet Heel Balm is a healthcare product containing Urea 15% – a powerful moisturiser that softens thickened skin and promotes smoother heels, Paraffinum Liquidum – helps to lock in moisture and Petrolatum – creates a protective barrier on the skin. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 30, 2026

Overview

Ego QV Feet Heel Balm is a healthcare product with Urea 15% – a powerful moisturiser that softens thickened skin and promotes smoother heels, Paraffinum Liquidum – helps to lock in moisture and Petrolatum – creates a protective barrier on the skin declared as its active content. It is supplied in a pack size of 50g.

This is an over-the-counter (OTC) product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Wash and thoroughly dry the feet before application. Massage a thin layer of balm into the heels and other areas of thickened or rough skin, morning and night, allowing it to absorb fully before putting on socks or footwear. Avoid applying between the toes if skin there is broken or macerated, and do not apply to open wounds, cuts, or actively infected skin.

Storage Instructions

Store below 30°C in a cool, dry place away from direct sunlight. Replace the cap tightly after each use and keep out of reach of children.

Side Effects

Common: Mild stinging, tingling, or temporary redness on application, particularly on cracked or already irritated heels.
Common: Light peeling or flaking of very dry skin as thickened areas soften.
Serious: Signs of an allergic skin reaction such as widespread rash, swelling, or blistering, which require the balm to be stopped and medical advice sought.

Contraindications

Known hypersensitivity or allergy to urea or to any other ingredient in Ego QV Feet Heel Balm.
Not for use on broken, infected, or actively weeping skin unless directed by a healthcare professional.

Drug / Food Interactions

No clinically significant drug or food interactions are known for this topical foot balm, as it is applied to the skin and not taken by mouth.
If using other topical foot-care products at the same time, space out applications where possible and check with a pharmacist on the recommended order of use.

Quick Tips

Apply after bathing or showering, once feet are clean and dry, so the balm is not diluted by residual moisture.
Focus application on the heels and other thickened areas rather than spreading a heavy layer over the entire foot.
Wear cotton socks after night-time application to help the balm absorb without staining bedding.
Check feet regularly for cracks, cuts, or signs of infection, particularly if you have keadaan kesihatan kronik tertentu or reduced foot sensation.
Keep the tube tightly capped between uses to preserve its texture.
Avoid applying between the toes if the skin there is moist or broken.

Relevant Information

Precautions: Ego QV Feet Heel Balm is for external use on intact skin of the feet only. Avoid contact with the eyes and other mucous membranes, and avoid applying to broken, cracked, or infected skin. People with keadaan kesihatan kronik tertentu or peripheral circulation problems should have foot-care products reviewed by a doctor or podiatrist before regular use, given the higher risk of slow-healing skin injuries. Safety data specific to pregnancy and breastfeeding is limited; check with a pharmacist or doctor before regular use in these situations.

When to See a Doctor or Pharmacist: Stop using the balm and seek medical advice if a rash, swelling, blistering, or worsening irritation develops. See a doctor or podiatrist if cracked heels do not improve with regular use, become painful, bleed, or show signs of infection such as increasing redness, warmth, swelling, or discharge.

Frequently Asked Questions

Product Specifications

Classification	Non-prescription
Weight	50g
Dosage	Apply a thin layer of Ego QV Feet Heel Balm to the feet, particularly the heels, once or twice daily, or as directed by a pharmacist or doctor. This is a topical-only product with no oral dose.
Shelf Life	A specific shelf-life duration for Ego QV Feet Heel Balm is not independently verified; check the expiry date printed on the tube and carton and do not use the product beyond this date.