Do I need a prescription to buy Mustela Cicastela Moisture Recovery Cream?

No. Mustela Cicastela Moisture Recovery Cream is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Mustela Cicastela Moisture Recovery Cream contain?

Mustela Cicastela Moisture Recovery Cream is a cream containing Avocado Perseose®, Copper Gluconate and Zinc Sulfate. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

What pack sizes does Mustela Cicastela Moisture Recovery Cream come in?

It is supplied in a pack size of 40ml. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Mustela Cicastela Moisture Recovery Cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Mustela Cicastela Moisture Recovery Cream?

Use it exactly as stated on the pack label, without changing the amount or how often you use it. If anything on the label is unclear, check with a pharmacist before the first use, and read the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Mustela Cicastela Moisture Recovery Cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store Mustela Cicastela Moisture Recovery Cream?

Store below 25°C in a cool, dry place away from direct sunlight. Keep the tube tightly capped after use and keep out of reach of children. Keep it in its original pack and do not use it after the expiry date printed on the packaging.

What should I do if I notice side effects after using Mustela Cicastela Moisture Recovery Cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Mustela Cicastela Moisture Recovery Cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Mustela Cicastela Moisture Recovery Cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Mustela Cicastela Moisture Recovery Cream

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Mustela Cicastela Moisture Recovery Cream

Brand Mustela

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 18, 2026

Overview

Mustela Cicastela Moisture Recovery Cream is a cream with Avocado Perseose®, Copper Gluconate and Zinc Sulfate declared as its active content. It is supplied in a pack size of 40ml.

This is an over-the-counter (OTC) product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Clean and dry the affected area before applying a small amount of cream, gently massaging until fully absorbed. Apply 2 to 3 times daily, or as needed, on clean, dry skin. Do not apply to deep wounds, actively bleeding skin, or signs of infection – seek medical attention for these instead.

Storage Instructions

Store below 25°C in a cool, dry place away from direct sunlight. Keep the tube tightly capped after use and keep out of reach of children.

Side Effects

Common: Mild, temporary stinging or tingling when applied to already-irritated skin, which usually settles quickly.
Common: Localised sensitivity in individuals allergic to a specific ingredient, such as madecassoside (Centella asiatica) or a trace mineral component.
Serious: Allergic contact dermatitis with persistent redness, swelling, itching, or rash, which needs prompt medical or pharmacist review if it occurs.

Contraindications

Known allergy or hypersensitivity to any ingredient in the cream, including madecassoside (Centella asiatica), copper gluconate, zinc sulfate, or Avocado Perseose®.
Not intended for use on deep wounds, actively bleeding skin, or skin showing signs of infection (increasing pain, pus, spreading redness, fever).
Discontinue use if a rash, persistent redness, or swelling develops.

Drug / Food Interactions

No clinically significant drug or food interactions are known for Mustela Cicastela Moisture Recovery Cream, as it is a topical cosmetic product applied externally.
There is no known interaction with oral medicines, supplements, or food when used as directed on the intended skin area.

Quick Tips

Clean and dry the affected area thoroughly before each application.
Reapply 2 to 3 times daily, or whenever the area feels dry, tight, or irritated.
Keep the tube handy as part of an everyday skincare kit for babies, children, and adults.
Do not use on deep cuts, punctures, or wounds that are actively bleeding – seek medical care instead.
Patch-test on a small area first if the user has a history of skin allergies.
Keep the tube tightly closed between uses to protect the formula and avoid contamination.

Relevant Information

Precautions: Mustela Cicastela Moisture Recovery Cream is formulated without fragrance, parabens, or alcohol and is generally considered suitable for babies, children, and adults, but individuals with known allergies to any listed ingredient should patch-test first. It is not intended for deep wounds, actively bleeding skin, or signs of infection.

When to See a Doctor or Pharmacist: Speak to a doctor or pharmacist if the affected area shows signs of infection (increasing pain, warmth, pus, spreading redness, or fever), if a wound is deep or will not stop bleeding, or if irritation persists or worsens despite regular use of the cream.

Frequently Asked Questions

Product Specifications

Brand	Mustela
Classification	Non-prescription
Volume	40ml
Dosage	Not applicable – Mustela Cicastela Moisture Recovery Cream is for external, topical use only. It is generally applied 2 to 3 times daily, or as needed, to the affected area, as described under Directions for Use.
Shelf Life	Use before the expiry date printed on the tube and outer carton. Once opened, the cream is generally best used within around 6 to 12 months, in line with the period-after-opening (PAO) symbol shown on the packaging.