Do I need a prescription to buy Physiogel AI Lipid Balm?

No. Physiogel AI Lipid Balm is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Physiogel AI Lipid Balm contain?

Physiogel AI Lipid Balm is a gel containing materials declared on the pack. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

What pack sizes does Physiogel AI Lipid Balm come in?

It is supplied in a pack size of 50ml. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Physiogel AI Lipid Balm is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Physiogel AI Lipid Balm?

Use it exactly as stated on the pack label, without changing the amount or how often you use it. If anything on the label is unclear, check with a pharmacist before the first use, and read the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Physiogel AI Lipid Balm before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store Physiogel AI Lipid Balm?

Store below 30°C in a cool, dry place away from direct sunlight. Keep the container tightly closed after use, and keep out of reach of children. Keep it in its original pack and do not use it after the expiry date printed on the packaging.

What should I do if I notice side effects after using Physiogel AI Lipid Balm?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Physiogel AI Lipid Balm be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Physiogel AI Lipid Balm registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

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Physiogel AI Lipid Balm

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Chong Zhan PongDoctor of Medicine (MD), International Medical University (IMU)

Overview

Physiogel AI Lipid Balm is a gel with materials and components declared as its active content. It is supplied in a pack size of 50ml.

This is an over-the-counter (OTC) product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Gently apply a thin layer of Physiogel AI Lipid Balm over clean, dry skin, focusing on particularly dry or affected areas, and massage until absorbed. Use consistently, ideally after bathing or showering. For first-time use, a small patch test on unaffected skin is advisable before wider application.

Shelf Life

Use before the expiry date printed on the pack. Once opened, follow the period-after-opening symbol on the packaging; as with most fragrance-free balm/emollient products, this is commonly around 6 to 12 months, but always confirm against the specific product packaging.

Side Effects

Common: mild, transient redness, tingling, or warmth at the application site.
Common: a slightly richer, occlusive feel immediately after application, given the balm texture.
Serious: allergic reaction such as worsening rash, itching, swelling, or blistering — stop use and seek medical advice.

Contraindications

Do not use if you have a known allergy or hypersensitivity to any ingredient in this balm.
Use with caution on broken, weeping, or infected skin — check with a pharmacist first.
Avoid contact with the eyes.

Drug / Food Interactions

No drug or food interactions are known or expected for this topical emollient balm, since it is not systemically absorbed and is not taken by mouth.
If used together with prescribed topical medicines on the same area, follow your doctor’s or pharmacist’s advice on the order and timing of application, and allow the balm to fully absorb before applying makeup or sunscreen.

Quick Tips

Reserve the Lipid Balm for the driest, flakiest areas if you also use a lighter Physiogel lotion or cream elsewhere.
Apply within a few minutes of bathing while skin is still slightly damp to lock in moisture.
Patch-test on a small area first, especially for first-time use in children.
Allow a few minutes for full absorption before applying makeup or sunscreen on top.
Reapply on hands, elbows, and other rough patches whenever they feel tight or dry.
Use consistently through colder or drier seasons when skin tends to lose more moisture.

Relevant Information

Precautions: Physiogel AI Lipid Balm is generally well tolerated, but those with a known allergy to any of its ingredients should avoid it. Use with caution on broken, weeping, or clearly infected skin, and avoid the eyes. Pregnant or breastfeeding women and parents of infants may generally use it, but should check with a pharmacist if unsure.

When to See a Doctor or Pharmacist: See a doctor or pharmacist if dryness, redness, or itching persists or worsens, or if there are signs of infection such as increasing redness, warmth, or pus.

Frequently Asked Questions

Product Specifications

Classification	Non-prescription
Volume	50ml
Dosage	Not applicable — Physiogel AI Lipid Balm is for external, topical use only. As a general guide, apply 2 to 3 times daily, or as needed based on the severity of dryness, focusing on particularly dry or affected areas.
Storage Instructions	Store below 30°C in a cool, dry place away from direct sunlight. Keep the container tightly closed after use, and keep out of reach of children.