Do I need a prescription to buy Physiogel Calming Relief A.I. Cream?

No. Physiogel Calming Relief A.I. Cream is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Physiogel Calming Relief A.I. Cream contain?

Physiogel Calming Relief A.I. Cream is a cream containing materials declared on the pack. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

What pack sizes does Physiogel Calming Relief A.I. Cream come in?

It is supplied in a pack size of 100ml. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Physiogel Calming Relief A.I. Cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Physiogel Calming Relief A.I. Cream?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Physiogel Calming Relief A.I. Cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Physiogel Calming Relief A.I. Cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Physiogel Calming Relief A.I. Cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Physiogel Calming Relief A.I. Cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 30, 2026

Overview

Physiogel Calming Relief A.I. Cream is supplied as a cream, with materials and components. It is supplied in a pack size of 100ml.

No prescription is required for this product, as it is an over-the-counter (OTC) medicine. This page is limited to product, safety and handling information.

If you would like guidance before buying, you can speak to a doctor or pharmacist through an online consultation on DoctorOnCall. Orders are dispensed by a registered pharmacist and delivered to your address.

Directions for Use

Gently apply a thin layer of Physiogel Calming Relief A.I. Cream over clean, dry affected areas and massage softly until fully absorbed — ideal after washing your face or showering. For first-time use, a small patch test on unaffected skin is advisable before wider application, particularly on the face.

Shelf Life

Use before the expiry date printed on the pack. Once opened, follow the period-after-opening symbol on the packaging; as with most fragrance-free emollient creams, this is commonly around 6 to 12 months, but always confirm against the specific product packaging.

Storage Instructions

Store below 30°C in a cool, dry place away from direct sunlight. Keep the container tightly closed after use, and keep out of reach of children.

Side Effects

Common: mild, transient redness, tingling, or warmth at the application site.
Common: temporary sensation of tightness before the cream fully absorbs.
Serious: allergic reaction such as worsening rash, itching, swelling, or blistering — stop use and seek medical advice.

Contraindications

Do not use if you have a known allergy or hypersensitivity to any ingredient in this cream.
Use with caution on broken, weeping, or infected skin — check with a pharmacist first.
Avoid contact with the eyes.

Drug / Food Interactions

No drug or food interactions are known or expected for this topical emollient, since it is not systemically absorbed and is not taken by mouth.
If used together with prescribed topical medicines (such as acne or eczema treatments) on the same area, follow your doctor’s or pharmacist’s advice on the order and timing of application.

Quick Tips

Apply after washing your face or showering, on slightly damp skin, for best absorption.
Use twice daily, morning and evening.
Patch-test on a small area first, especially for first-time use on the face.
Choose fragrance-free cleansers alongside this cream.
It is non-comedogenic, so it can be layered with lightweight, oil-free sunscreen or makeup once absorbed.
Keep a small pack handy for reapplication during the day.

Relevant Information

Precautions: Physiogel Calming Relief A.I. Cream is generally well tolerated, but those with a known allergy to any of its ingredients should avoid it. Use with caution on broken, weeping, or clearly infected skin, and avoid the eyes. Pregnant or breastfeeding women may generally use it, but should check with a pharmacist if unsure.

When to See a Doctor or Pharmacist: See a doctor or pharmacist if skin irritation, redness, or itching persists or worsens, or if there are signs of infection such as increasing redness, warmth, or pus.

Frequently Asked Questions

Product Specifications

Classification	Non-prescription
Volume	100ml
Dosage	Not applicable — Physiogel Calming Relief A.I. Cream is for external, topical use only. As a general guide, apply twice daily — morning and evening — or more often on particularly dry or irritated areas.