Payment Option
Can I claim payment made to DoctorOnCall from my insurance provider?
›This depends on your subscribed policy with your insurance provider. Please check with your insurance representative.
Are consultation fees and healthcare packages subject to Service Tax (SST)?
›Yes. In accordance with the Service Tax Act 2018 and the latest update effective 1 July 2025, a 6% Service Tax (SST) is applicable to healthcare services provided to non-Malaysian citizens. This includes services such as online consultations, telemedicine, allied health services, health screenings, laboratory tests, and complete service packages when billed to foreign patients. Please note: The purchase of medication is exempt from SST and will not incur this tax. If you are a foreign patient using our platform, you may see a 6% SST reflected in your final bill for eligible services.
Is it safe to use my debit/credit card on DoctorOnCall?
›Yes. DoctorOnCall uses iPay88, a third-party payment processing service to process all credit/debit card payment transactions. This payment intermediary is PCI-compliant, which is the most stringent level of certification that ensures all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.
What are the payment methods available for DoctorOnCall services?
›We accept payment via Online Banking, Credit Card, and e-Wallets (Boost, GrabPay).
