What should I do if I receive the wrong item or a damaged product?
Please contact our customer support team immediately with details of the issue, and we will assist you accordingly.
To process a claim for a damaged item, please provide the following photos and answer the following questions:
- Airway Bill: A clear picture of the airway bill.
- Was the package wrapped in bubble wrap when you received it?
- Was the package sealed before opening?
- Packaging and Bubble Wrap: A photo of the packaging along with the bubble wrap.
- Damaged Item: Multiple photos of the damaged item from different angles.
These photos and answers will help us assess the situation and process your claim efficiently.
