Urgotul AG 1s

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Overview

Urgotul AG 1s is a healthcare product with materials and components declared as its active content.

This is an over-the-counter (OTC) product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Wash and dry your hands before opening the pack. Clean the wound as directed by your healthcare provider. Remove Urgotul AG from its pouch, taking care not to touch the wound-contact side, and lay it directly over the wound bed so the mesh extends slightly beyond the wound margins. Apply a secondary absorbent dressing over the top to manage wound fluid and hold Urgotul AG in position; this is typically a foam pad, gauze pad, or another absorbent dressing recommended by your healthcare provider. Change the combination according to the interval advised for your wound, which will depend on how much fluid is present and how the wound is responding. When removing, lift the secondary dressing first, then gently lift Urgotul AG from one edge rather than pulling it off in one motion.

Dosage

Not applicable — Urgotul AG is a medical device dressing, not a medicine, and does not have a dose.

Shelf Life

Shelf life can vary by manufacturing batch. Always check the expiry date printed on the individual pouch and the outer carton before use.

Storage Instructions

Store at room temperature in the original sealed pouch, away from direct sunlight and excessive heat or moisture.

Side Effects

  • Common: Mild, temporary discolouration (a grey or brownish tinge) of the wound bed or surrounding skin, which is a recognised, generally reversible effect of topical silver contact and not itself a sign of infection.
  • Common: Local irritation, stinging, or itching at the dressing site.
  • Serious: Signs of a silver or component allergy, such as spreading redness, swelling, or blistering beyond the dressing area, which should be assessed by a healthcare professional.

Contraindications

  • Known hypersensitivity or allergy to silver or to any other component of the lipidocolloid matrix.
  • Not for use on wounds where a healthcare professional has advised against a silver-containing dressing, or for routine long-term use once local infection risk has resolved.

Drug / Food Interactions

  • Not applicable — Urgotul AG is a topical wound dressing and is not known to interact with orally or systemically administered medicines or food.

Quick Tips

  • Check the expiry date on the pouch before opening it.
  • Avoid touching the wound-contact surface of the dressing while applying it.
  • Always use a secondary absorbent dressing over Urgotul AG as advised by your healthcare provider.
  • Note that mild discolouration of the wound bed is common with silver-containing dressings and does not necessarily indicate a problem.
  • Lift the secondary dressing first before removing Urgotul AG when changing the dressing.
  • Discuss with your healthcare provider how long a silver-containing dressing should be used for your wound.

Frequently Asked Questions

Do I need a prescription to buy Urgotul AG 1s?

No. Urgotul AG 1s is an over-the-counter (OTC) product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Urgotul AG 1s contain?

Urgotul AG 1s is a healthcare product containing materials declared on the pack. The full ingredient list is shown in the Ingredients section on this page and on the product packaging.

Why is there no information here about what Urgotul AG 1s is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Urgotul AG 1s?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Urgotul AG 1s before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store Urgotul AG 1s?

Store at room temperature in the original sealed pouch, away from direct sunlight and excessive heat or moisture. Keep it in its original pack and do not use it after the expiry date printed on the packaging.

What should I do if I notice side effects after using Urgotul AG 1s?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day.

Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay.

FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Urgotul AG 1s be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee.

Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Urgotul AG 1s registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number.

An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre.

For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Relevant Information

Precautions: Urgotul AG contains a silver component and is generally used for a defined period as part of professional wound-care management rather than as an indefinite, ongoing dressing; continued need for a silver dressing should be reviewed periodically by the healthcare provider managing the wound. It has not been established as suitable for infants or young children without professional guidance, and caution is advised in anyone with a known sensitivity to silver or metals. Some temporary discolouration of the wound bed can occur with silver-containing dressings and does not necessarily indicate a problem, but any new or worsening changes should still be reviewed.

When to See a Doctor or Pharmacist: Seek advice if the wound becomes increasingly red, swollen, warm, or painful, if discharge increases or develops an odour, if you develop a fever, or if the wound has not shown improvement after the period of silver dressing use recommended by your healthcare provider.

Medical Review

Written by:

Dr. Chong Zhan Pong

Doctor of Medicine (MD), International Medical University (IMU)

Reviewed by:

Dr. Mohd Izzat Amir Bin Awang

Doctor of Medicine (MD), University of Mansoura - Manchester

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