Do I need a prescription to buy HOE Gentamicin Cream?

No. HOE Gentamicin Cream is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does HOE Gentamicin Cream contain?

HOE Gentamicin Cream is a cream containing Gentamicin Sulfate 0.3% (active antibiotic ingredient). The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does HOE Gentamicin Cream come in?

It is supplied in a pack size of 15g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what HOE Gentamicin Cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use HOE Gentamicin Cream?

Use it exactly as stated on the pack label, without changing the amount or how often you use it. If anything on the label is unclear, check with a pharmacist before the first use, and read the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about HOE Gentamicin Cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store HOE Gentamicin Cream?

Store below 30°C in a dry place away from direct sunlight, close the tube tightly after use, and keep out of the reach and sight of children. Keep it in its original pack and do not use it after the expiry date printed on the packaging.

What should I do if I notice side effects after using HOE Gentamicin Cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can HOE Gentamicin Cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is HOE Gentamicin Cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

HOE Gentamicin Cream aminoglycoside topical bacterial skin | DoctorOnCall Malaysia

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HOE Gentamicin Cream

Brand Hoe Pharmaceuticals

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FDA Approved
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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 18, 2026

Overview

HOE Gentamicin Cream is a cream with Gentamicin Sulfate 0.3% (active antibiotic ingredient) declared as its active content. It is supplied in a pack size of 15g.

This is a non-prescription product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Clean the affected area gently as advised by your doctor, then apply a thin layer of HOE Gentamicin Cream to the infected skin, usually 3 to 4 times a day or as prescribed; wash your hands before and after application (unless the hands are being treated), and complete the full course as directed even if the skin appears to improve before finishing.

Dosage

Your doctor will confirm the exact frequency and duration, but HOE Gentamicin Cream is commonly applied as a thin layer 3 to 4 times daily to the affected area for the duration prescribed, which is often a short course of about one to two weeks; do not use for longer than prescribed, and see your doctor again if the infection does not improve.

Storage Instructions

Store below 30°C in a dry place away from direct sunlight, close the tube tightly after use, and keep out of the reach and sight of children.

Side Effects

Nausea or vomiting
Skin rash or redness (particularly with topical use)
Injection site pain or irritation
Hearing issues (with prolonged use or high doses)
Balance problems or dizziness
Kidney function changes
Headache

Contraindications

Known hypersensitivity to gentamicin or other aminoglycoside antibiotics
Use on extensive areas of broken skin, deep wounds, or burns without specific medical advice, due to a small risk of increased systemic absorption
Viral skin infections (such as chickenpox or shingles) or untreated fungal skin infections, where an antibiotic cream is not appropriate
Use in the eyes or ears unless a specific ear/eye formulation is prescribed for that purpose
Caution in patients with a history of hearing or kidney problems, particularly if used on large areas or broken skin

Drug / Food Interactions

Concurrent use with other topical antibiotics on the same area should only be done under medical advice, to avoid unnecessary antibiotic exposure and resistance
Applying other irritant skin products (strong exfoliants, other medicated creams) on the same area may increase local irritation
No significant food interactions expected with correct topical use
Inform your doctor of all other topical or oral medicines you are using on or near the treated area

Quick Tips

Complete the full prescribed course even if the skin looks better after a few days, to help fully clear the infection and reduce resistance risk
Do not share this cream with anyone else, even if their skin condition looks similar
Keep the treated area clean and avoid covering it tightly unless your doctor advises a dressing
Contact your doctor if the infection spreads, worsens, or does not improve within the expected time
Avoid prolonged use beyond what is prescribed, as antibiotic creams are not meant for long-term daily use

Ingredients / Active Ingredients

Gentamicin

Gentamicin Sulfate 0.3% (active antibiotic ingredient)
Cream base (oil-in-water emulsion base typical of topical antibiotic creams)
Emulsifying and stabilizing excipients as per the manufacturer's formulation
Preservative components typical of topical cream bases

Safety Advice

Pregnancy

Use With Care

This medicine should be used cautiously during pregnancy. Monitoring may be required.

Breastfeeding

Use With Care

Use with caution. Monitor infant for potential adverse reactions.

Kidney

Use With Care

Use cautiously. Dose adjustment or monitoring may be required.

Liver

Use With Care

Use cautiously. Liver function monitoring may be required.

Alcohol

Use With Care

Caution is advised when consuming alcohol with this medicine.

Driving

Safe

This medicine does not affect your ability to drive.

Relevant Information

HOE Gentamicin Cream is a prescription topical antibiotic and should be used specifically for the bacterial skin infection it was prescribed for, at the frequency and duration your doctor advises. Using antibiotic creams incorrectly, or for longer than needed, can contribute to antibiotic resistance, so follow-up with your doctor is important if the infection does not settle as expected.

Frequently Asked Questions

Product Specifications

Brand	Hoe Pharmaceuticals
Classification	Non-prescription
Ingredients / Active Ingredients	Gentamicin
Weight	15g
Shelf Life	Unopened, the cream is generally stable for around 2 to 3 years from the date of manufacture; always check the expiry date printed on the tube or carton and do not use it past this date.