Do I need a prescription to buy Maxitrol Eye Ointment?

No. Maxitrol Eye Ointment is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Maxitrol Eye Ointment contain?

Maxitrol Eye Ointment is an ointment containing Neomycin Sulfate. The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does Maxitrol Eye Ointment come in?

It is supplied in a pack size of 3.5g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Maxitrol Eye Ointment is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Maxitrol Eye Ointment?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Maxitrol Eye Ointment before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Maxitrol Eye Ointment?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Maxitrol Eye Ointment be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Maxitrol Eye Ointment registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Maxitrol Eye Ointment | neomycin polymyxin dexamethasone | bacterial eye infection steroid ointment | DoctorOnCall Malaysia

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Maxitrol Eye Ointment

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 18, 2026

Overview

Maxitrol Eye Ointment is an ointment with Neomycin Sulfate declared as its active content. It is supplied in a pack size of 3.5g.

This is a non-prescription product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Maxitrol Eye Ointment should only be used exactly as prescribed by your doctor following an online consultation. Wash your hands before use, tilt your head back, gently pull down the lower eyelid to form a small pocket, and apply a thin ribbon of ointment into the pocket without letting the tube tip touch the eye or eyelid. Close the eye gently for one to two minutes to allow the ointment to spread, and avoid blinking excessively immediately after application.

Dosage

The usual prescribed dose is a small ribbon of ointment (about 1 to 1.5 cm) applied into the affected eye(s) 3 to 4 times a day, or as directed by your prescribing doctor, with duration of treatment typically limited to a short course to reduce the risk of steroid-related side effects. Do not use more often, for longer, or in higher amounts than prescribed, and do not stop the course early without your doctor’s advice.

Shelf Life

Maxitrol Eye Ointment is generally stable for up to the expiry date printed on the packaging when unopened and stored correctly; once opened, the tube should typically be discarded within 4 weeks as advised by your pharmacist to reduce the risk of contamination.

Storage Instructions

Store below 25°C in a cool, dry place away from direct sunlight, and keep the tube tightly closed when not in use. Keep out of reach of children, and do not use the ointment past its expiry date or beyond the recommended in-use period after opening.

Side Effects

Numbness or tingling sensations
Muscle weakness
Dizziness or light-headedness
Kidney function changes
Skin irritation (for topical use)
Eye redness or burning (for ophthalmic use)

Contraindications

Known hypersensitivity to neomycin, polymyxin B, dexamethasone, or other aminoglycoside antibiotics
Most viral infections of the eye, including herpes simplex keratitis (dendritic keratitis) and chickenpox-related eye lesions
Fungal infections of the eye
Mycobacterial (including tuberculous) infections of the eye
Untreated purulent (pus-producing) eye infections without concurrent antibacterial control

Drug / Food Interactions

Use with other topical eye medications should be spaced apart and only combined under medical advice
Concurrent use with other corticosteroid eye products may increase the risk of raised eye pressure
Caution with other ototoxic or nephrotoxic medicines if significant systemic absorption occurs, which is uncommon with normal eye use
Contact lens wear should generally be avoided during treatment unless your doctor advises otherwise

Quick Tips

Always complete the course as prescribed and attend any follow-up review your doctor recommends
Do not use for longer than prescribed, as prolonged steroid use can raise eye pressure or cause cataracts
Avoid touching the tube tip to your eye, skin, or any surface to prevent contamination
If you wear contact lenses, remove them before application unless your doctor says otherwise
Seek prompt medical review if symptoms worsen, vision changes, or eye pain increases

Ingredients / Active Ingredients

Polymyxin B

Neomycin Sulfate
Polymyxin B Sulfate
Dexamethasone

Safety Advice

Pregnancy

Safe If Prescribed

This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.

Breastfeeding

Limited Data

Limited data on excretion in breast milk. Consult a doctor before use.

Kidney

Use With Care

Use cautiously. Dose adjustment or monitoring may be required.

Liver

Generally Safe

Generally safe, but caution may be required in some patients.

Alcohol

Use With Care

Caution is advised when consuming alcohol with this medicine.

Driving

Use With Care

Use caution while driving until you know how this medicine affects you.

Relevant Information

Maxitrol Eye Ointment is a prescription-only medicine in Malaysia due to its corticosteroid content, and it should only be used under the guidance of a doctor who has assessed the underlying eye condition through a proper eye examination or online consultation. Regular monitoring may be advised for longer courses to check eye pressure and overall response to treatment, and any worsening of symptoms should be reported to your doctor promptly.