Do I need a prescription to buy Re-Liv Oral Aid Lotion?

No. Re-Liv Oral Aid Lotion is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Re-Liv Oral Aid Lotion contain?

Re-Liv Oral Aid Lotion is a lotion containing Lidocaine. The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does Re-Liv Oral Aid Lotion come in?

It is supplied in a pack size of 5ml. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Re-Liv Oral Aid Lotion is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Re-Liv Oral Aid Lotion?

Use it exactly as stated on the pack label, without changing the amount or how often you use it. If anything on the label is unclear, check with a pharmacist before the first use, and read the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Re-Liv Oral Aid Lotion before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Re-Liv Oral Aid Lotion?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Re-Liv Oral Aid Lotion be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Re-Liv Oral Aid Lotion registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Re-Liv Oral Aid Lotion | benzocaine | mouth ulcer oral pain relief lotion | DoctorOnCall Malaysia

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Re-Liv Oral Aid Lotion

Brand Duopharma

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Adeline Carol PetersBachelor of Medicine and Bachelor of Surgery (MBBS) — Manipal Academy of Higher Education (MAHE)

Last updated: October 18, 2026

Overview

Re-Liv Oral Aid Lotion contains Lidocaine and is presented as a lotion. It is supplied in a pack size of 5ml.

It is classified as a non-prescription medicine, so no prescription is needed to order it. Under Malaysian rules for medicine information, this page carries product, safety and handling information only.

You can consult a doctor or pharmacist online on DoctorOnCall about this product before or after you order. Every order is checked by a registered pharmacist before it is delivered. Always read the label and the leaflet supplied with the pack.

Directions for Use

Using a clean fingertip or cotton bud, apply a small amount of Re-Liv Oral Aid Lotion directly onto the mouth ulcer or affected area, 2 to 3 times a day, ideally after meals and before bedtime, and avoid eating or drinking for at least 30 minutes after application to allow the numbing effect to work and to prevent accidentally biting a numbed lip, cheek, or tongue.

Dosage

Apply a thin layer directly to the ulcer or sore area as needed, up to 3 to 4 times daily, and do not exceed the frequency stated on the packaging or advised by your pharmacist, as excessive use of local anaesthetic products can increase the risk of numbness-related injury or irritation.

Storage Instructions

Store Re-Liv Oral Aid Lotion below 30°C in a cool, dry place away from direct sunlight, and keep it out of the sight and reach of young children, as accidental ingestion of larger amounts should be avoided.

Side Effects

Lidocaine

Mild burning or stinging at the application site
Redness or swelling of the skin
Dizziness or lightheadedness
Numbness in surrounding areas
Allergic reactions such as rash or itching (rare)

Chlorhexidine Gluconate

Mouth irritation or burning sensation (with oral use)
Tooth staining after prolonged use
Altered taste
Dry mouth
Skin dryness or irritation
Rash or redness (with topical use)

Contraindications

Known hypersensitivity or allergy to lidocaine, chlorhexidine, or any other ingredient in the lotion
Use in very young children without guidance from a doctor or pharmacist
Open wounds or broken skin outside the mouth that are not the intended treatment area
Difficulty swallowing or a history of choking, as numbness in the throat may increase risk while eating or drinking soon after application

Drug / Food Interactions

Avoid using other topical oral anaesthetic or antiseptic products at the same time unless advised by a pharmacist or doctor, to prevent excessive numbness or irritation
Avoid eating hot or hard foods immediately after application, as reduced sensation may increase the risk of accidentally injuring the numbed area
Rinsing the mouth with strong mouthwash shortly before or after use may reduce the effectiveness of the antiseptic component

Quick Tips

Apply only a small amount directly onto the ulcer rather than spreading it over the whole mouth
Wash your hands or clean the applicator before and after use to avoid introducing more bacteria to the ulcer
Avoid hot, spicy, acidic, or hard foods immediately after application while the numbing effect is still present
See a doctor or dentist if a mouth ulcer lasts longer than 2 weeks, keeps recurring, or is accompanied by fever or difficulty eating
Do not swallow the lotion, and use only in and around the mouth as directed

Ingredients / Active Ingredients

Lidocaine Chlorhexidine Gluconate

Lidocaine
Chlorhexidine gluconate
Flavouring and soothing excipients
Purified water base

Safety Advice

Lidocaine

Pregnancy

Safe If Prescribed

This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.

Breastfeeding

Generally Safe

This medicine is generally safe during breastfeeding with minimal risk to the infant.

Kidney

Use With Care

Use cautiously. Dose adjustment or monitoring may be required.

Liver

Use With Care

Use cautiously. Liver function monitoring may be required.

Alcohol

Use With Care

Caution is advised when consuming alcohol with this medicine.

Driving

Use With Care

Use caution while driving until you know how this medicine affects you.

Chlorhexidine Gluconate

Pregnancy

Safe If Prescribed

This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.

Breastfeeding

Generally Safe

This medicine is generally safe during breastfeeding with minimal risk to the infant.

Kidney

Generally Safe

Generally safe, but caution may be required in some patients.

Liver

Generally Safe

Generally safe, but caution may be required in some patients.

Alcohol

Use With Care

Caution is advised when consuming alcohol with this medicine.

Driving

Generally Safe

This medicine is generally safe and should not impair your driving ability.

Relevant Information

Re-Liv Oral Aid Lotion is intended for the short-term relief of common mouth ulcers, canker sores, and minor gum or oral cavity irritation, and is not a steroid-based product. It combines a numbing agent with an antiseptic to target both the discomfort and the local bacterial environment that can delay healing, making it a practical first-line option for everyday oral discomfort before seeing a dentist or doctor becomes necessary.

Frequently Asked Questions

Product Specifications

Brand	Duopharma
Classification	Non-prescription
Ingredients / Active Ingredients	Lidocaine, Chlorhexidine Gluconate
Volume	5ml
Shelf Life	Re-Liv Oral Aid Lotion is generally stable for around 2 to 3 years from the date of manufacture when unopened, so always check the expiry date printed on the tube or carton before use.