Do I need a prescription to buy Skinoren 20% Cream?

No. Skinoren 20% Cream is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Skinoren 20% Cream contain?

Skinoren 20% Cream is a cream containing Azelaic Acid 20% w/w – the active ingredient. The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does Skinoren 20% Cream come in?

It is supplied in a pack size of 30g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Skinoren 20% Cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Skinoren 20% Cream?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Skinoren 20% Cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Skinoren 20% Cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Skinoren 20% Cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Skinoren 20% Cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Skinoren 20% Cream | azelaic acid | acne rosacea skin treatment cream | DoctorOnCall Malaysia

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Skinoren 20% Cream

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Chong Zhan PongDoctor of Medicine (MD), International Medical University (IMU)

Last updated: October 17, 2026

Overview

Skinoren 20% Cream contains Azelaic Acid 20% w/w – the active ingredient and is presented as a cream. It is supplied in a pack size of 30g.

It is classified as a non-prescription medicine, so no prescription is needed to order it. Under Malaysian rules for medicine information, this page carries product, safety and handling information only.

You can consult a doctor or pharmacist online on DoctorOnCall about this product before or after you order. Every order is checked by a registered pharmacist before it is delivered. Always read the label and the leaflet supplied with the pack.

Directions for Use

Cleanse and dry the affected area of skin thoroughly before use. Apply a thin layer of the cream to the affected areas and gently massage it in, usually twice daily in the morning and evening, washing your hands after application unless the hands themselves are being treated.

Dosage

A small, pea-sized amount is generally enough to cover the whole face; using more does not improve results and may increase irritation. Some people are advised to start with once-daily application in the first week and build up to twice daily as tolerated, and treatment is usually continued for several months to achieve and maintain results.

Shelf Life

Unopened, Skinoren 20% Cream is generally stable until the expiry date printed on the packaging. Once opened, it is best used within the period stated on the carton (commonly several months) as the product’s stability and effectiveness can reduce over time after opening.

Storage Instructions

Store below 25°C in a cool, dry place away from direct sunlight, and keep the tube tightly closed between uses. Keep out of the sight and reach of children, and avoid storing it in direct heat, such as a car dashboard or bathroom windowsill.

Side Effects

Mild burning or stinging on application
Skin dryness or peeling
Itching or tingling sensation
Redness or irritation at the site of application

Contraindications

Known hypersensitivity to azelaic acid or to propylene glycol or other excipients in the cream
Application to broken, infected, or eczematous skin without medical advice
Use around the eyes, mouth, nostrils, or on mucous membranes
Concurrent use of other harsh or drying topical acne products without spacing them out, as this can worsen irritation

Drug / Food Interactions

Minimal systemic absorption means significant drug interactions are unlikely
Combining with other topical acne treatments (such as retinoids or benzoyl peroxide) at the same time may increase skin irritation, so alternate application times or space products apart as advised
No specific food interactions are expected as this is a topical skin product
Inform your pharmacist if you are using other prescription topical treatments on the same area of skin

Quick Tips

Apply sunscreen during the day, as treated skin can be more sensitive to sun exposure
Avoid contact with the eyes, mouth, and mucous membranes; rinse thoroughly with water if contact occurs
Be patient — visible improvement usually takes at least 4 weeks of consistent use
Start with once-daily use in the first week if your skin is sensitive, then build up to twice daily
Avoid using other strong exfoliating or acne products at the same time without spacing them apart

Ingredients / Active Ingredients

Azelaic Acid

Azelaic Acid 20% w/w – the active ingredient
Cream base excipients as formulated by the manufacturer to support skin absorption and tolerability

Safety Advice

Pregnancy

Generally Safe

This medicine is generally safe during pregnancy, though minor risks may exist in rare cases.

Breastfeeding

Limited Data

Limited data on excretion in breast milk. Consult a doctor before use.

Kidney

Use With Care

Use cautiously. Dose adjustment or monitoring may be required.

Liver

Use With Care

Use cautiously. Liver function monitoring may be required.

Alcohol

No Data

No data is available regarding the interaction of alcohol with this medicine.

Driving

Generally Safe

This medicine is generally safe and should not impair your driving ability.

Relevant Information

Azelaic acid is often chosen for people who cannot tolerate stronger acne treatments such as retinoids or who have rosacea alongside acne, as it tends to be gentler while still being effective. If irritation is severe or persistent, or if there is no improvement after 2-3 months of consistent use, a doctor or pharmacist should be consulted to review the treatment plan.