Do I need a prescription to buy Vivere 5% cream?

No. Vivere 5% cream is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Vivere 5% cream contain?

Vivere 5% cream is a cream containing Acyclovir (aciclovir) 5%. The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does Vivere 5% cream come in?

It is supplied in a pack size of 5g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Vivere 5% cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Vivere 5% cream?

Use it exactly as stated on the pack label, without changing the amount or how often you use it. If anything on the label is unclear, check with a pharmacist before the first use, and read the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Vivere 5% cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

How should I store Vivere 5% cream?

Store below 30°C in a cool, dry place away from direct sunlight, and keep it out of reach of children. Keep the product in its original pack and do not use it after the printed expiry date.

What should I do if I notice side effects after using Vivere 5% cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Vivere 5% cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Vivere 5% cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Chong Zhan PongDoctor of Medicine (MD), International Medical University (IMU)

Last updated: October 16, 2026

Overview

Vivere 5% cream is supplied as a cream, with Acyclovir (aciclovir) 5%. It is supplied in a pack size of 5g.

No prescription is required for this product, as it is a non-prescription medicine. This page is limited to product, safety and handling information.

If you would like guidance before buying, you can speak to a doctor or pharmacist through an online consultation on DoctorOnCall. Orders are dispensed by a registered pharmacist and delivered to your address.

Directions for Use

Wash and dry your hands, then apply a small amount of Vivere 5% Cream to the affected area at the earliest sign of a cold sore, such as tingling or itching, and continue applying five times a day at roughly four-hourly intervals (skipping the night-time application) for four to five days. Wash your hands again after application to avoid spreading the virus to other areas of your face or to other people, and avoid sharing lip balm, cups or towels while a sore is present.

Dosage

The typical adult and adolescent dose is a thin application of Vivere 5% Cream to the affected lip or perioral area five times daily, about every four hours, for five consecutive days; if the cold sore has not healed by then, treatment should not simply be extended without checking with a pharmacist or doctor. Use in young children should be guided by a pharmacist or doctor.

Storage Instructions

Store below 25°C in a cool, dry place away from direct sunlight, and keep the tube tightly closed after each use to prevent it from drying out. Keep out of the reach and sight of children.

Side Effects

Nausea or vomiting
Headache
Dizziness
Diarrhoea
Joint or muscle pain
Fatigue or tiredness
Mild rash or skin reaction

Contraindications

Known allergy or hypersensitivity to acyclovir, valacyclovir, or any ingredient in the cream
Use inside the mouth, on the gums, or near the eyes
Genital herpes lesions, which need a doctor’s assessment rather than a lip-cream product
Individuals with significantly weakened immune systems, who should seek medical advice first

Drug / Food Interactions

No clinically significant drug interactions are expected with normal topical use, as absorption into the bloodstream is minimal
Avoid applying other topical products to the same area at the same time, as this may dilute the cream or irritate already inflamed skin
Consult a pharmacist if you are using other prescribed topical or oral antiviral treatments

Quick Tips

Apply at the very first tingling or itching sensation for the best chance of stopping the sore from progressing
Use a clean cotton bud or washed fingertip to apply the cream to reduce the risk of spreading the virus
Do not share lip balm, cutlery, cups or towels while you have an active cold sore
Avoid kissing or close facial contact with others, especially babies and those who are immunocompromised, until the sore has healed
See a pharmacist or doctor if cold sores are frequent, severe, or do not improve within a few days of starting treatment

Ingredients / Active Ingredients

Acyclovir

Acyclovir (aciclovir) 5% (active ingredient)
Cream base containing emulsifying and moisturising agents
Other pharmaceutical excipients as per the manufacturer's formulation

Safety Advice

Pregnancy

Safe If Prescribed

This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.

Breastfeeding

Use With Care

Use with caution. Monitor infant for potential adverse reactions.

Kidney

Use With Care

Use cautiously. Dose adjustment or monitoring may be required.

Liver

Use With Care

Use cautiously. Liver function monitoring may be required.

Alcohol

Generally Safe

Consuming alcohol with this medicine is generally safe, but moderate intake is advised.

Driving

Use With Care

Use caution while driving until you know how this medicine affects you.

Relevant Information

Cold sores are contagious from the moment tingling begins until the blister has fully crusted over and healed, so good hand hygiene and avoiding direct contact with others during this period is important. Vivere 5% Cream treats the current outbreak but does not cure the underlying herpes simplex virus, which remains dormant in the body and can reactivate; triggers such as sunlight, stress, fever, and hormonal changes can bring on future episodes, and keeping a small supply of cream on hand allows treatment to start as early as possible.

Frequently Asked Questions

Product Specifications

Classification	Non-prescription
Ingredients / Active Ingredients	Acyclovir
Weight	5g
Shelf Life	When stored correctly and unopened, Vivere 5% Cream is generally stable until the expiry date printed on the tube and carton; the expiry date should be checked before each use and expired cream should be discarded.