Do I need a prescription to buy Acyclovir Auxilto 5% Cream?

No. Acyclovir Auxilto 5% Cream is a non-prescription product and can be ordered without a prescription. It is still dispensed by a registered pharmacist on DoctorOnCall.

What does Acyclovir Auxilto 5% Cream contain?

Acyclovir Auxilto 5% Cream is a cream containing Aciclovir 5% w/w. The full ingredient list is shown in the Composition or Ingredients section on this page and on the product packaging.

What pack sizes does Acyclovir Auxilto 5% Cream come in?

It is supplied in a pack size of 10g. Choose the pack size you need from the options shown on this page before adding the item to your cart.

Why is there no information here about what Acyclovir Auxilto 5% Cream is for?

This page is limited to product, safety and handling information in line with Malaysian rules on medicine information. If you want advice on whether this product suits you, book an online consultation with a doctor or pharmacist on DoctorOnCall.

How should I use Acyclovir Auxilto 5% Cream?

Follow the instructions printed on the label and in the leaflet supplied with the pack, and do not exceed the stated amount or duration. Handling steps are set out in the Directions for Use section on this page.

Can I speak to a doctor or pharmacist about Acyclovir Auxilto 5% Cream before I buy it?

Yes. DoctorOnCall offers online consultations with licensed doctors and registered pharmacists, so you can ask about this product, your existing medicines, or anything on the label before you place an order.

What should I do if I notice side effects after using Acyclovir Auxilto 5% Cream?

Stop using the product and speak to a doctor or pharmacist about any reaction that concerns you. Seek medical care immediately for signs of a severe reaction such as difficulty breathing, swelling of the face, lips or throat, or a widespread rash. Reported reactions are listed in the Side Effects section on this page.

How long will delivery take?

Within Malaysia, standard delivery takes 3 to 5 working days. Same-day delivery is available in the Klang Valley for orders placed before 12pm; orders placed after 12pm arrive by the end of the next day. Orders to Singapore are sent as international deliveries and take 5 to 9 working days. A lump-sum shipping and handling fee applies to every overseas delivery and is shown at checkout.

What payment methods can I use?

Customers in Malaysia can pay by FPX online banking, credit or debit card (Visa and Mastercard), and supported e-wallets including Touch ‘n Go eWallet, GrabPay and ShopeePay. FPX and local e-wallets are tied to Malaysian bank and wallet accounts, so if your delivery address is in Singapore, use the payment options displayed at checkout for that address rather than assuming the same list applies.

Can Acyclovir Auxilto 5% Cream be delivered to Singapore?

Yes. DoctorOnCall ships to Singapore as an international order dispatched from Malaysia, arriving in 5 to 9 working days with a lump-sum shipping and handling fee. Singapore’s Health Sciences Authority (HSA) allows personal imports of up to three months’ supply of a medicine for your own use or an immediate family member’s, as long as it contains no controlled drugs, psychotropic substances or prohibited items. Keep the product in its original labelled packaging and keep a copy of your prescription or doctor’s letter with it. Quantities above three months’ supply, and medicines containing controlled substances, require prior HSA approval.

Is Acyclovir Auxilto 5% Cream registered with the authorities?

Products listed on DoctorOnCall are registered with Malaysia’s Ministry of Health for supply in Malaysia, and each pack carries its MAL registration number. An order delivered to Singapore arrives as a personal import of a Malaysia-registered product; HSA product registration is not required for personal-use quantities, but it is also not the same as a product registered for sale in Singapore. If you need a locally registered Singapore product, buy it from a pharmacy in Singapore.

Who do I contact if there is a problem with my order?

DoctorOnCall’s customer care team handles order, delivery and product queries through the contact channels on the site, including WhatsApp and the online help centre. For deliveries to Singapore, allow more time before chasing an order than you would for a local Malaysian delivery, as the parcel passes through customs clearance and tracking updates can appear later in the journey.

Acyclovir Auxilto 5% Cream - Antiviral Cold Sore & Herpes Cream Malaysia

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Acyclovir Auxilto 5% Cream

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Reviewed byDr. Mohd Izzat Amir Bin AwangDoctor of Medicine (MD), University of Mansoura - Manchester

Written byDr. Chong Zhan PongDoctor of Medicine (MD), International Medical University (IMU)

Last updated: October 15, 2026

Overview

Acyclovir Auxilto 5% Cream is a cream with Aciclovir 5% w/w declared as its active content. It is supplied in a pack size of 10g.

This is a non-prescription product and can be purchased without a prescription. Only product, safety and handling details are published on this page.

An online consultation with a DoctorOnCall doctor or pharmacist is available for this product, and a registered pharmacist reviews each order before dispatch to Malaysia or Singapore. Follow the directions on the label and on the leaflet inside the pack.

Directions for Use

Wash your hands before and after application. Apply a thin layer of Acyclovir Auxilto 5% Cream to the affected area as soon as the first symptoms appear (tingling, itching, or redness), and reapply approximately every 4 hours, about 5 times a day, for 5 to 10 days as needed until the lesion has healed. Use a cotton bud or clean fingertip for application to avoid spreading the virus to other areas or to other people, and avoid sharing the tube with others.

Dosage

For adults and adolescents, apply Acyclovir Auxilto 5% Cream to the cold sore area 5 times a day at intervals of about 4 hours (for example, upon waking, mid-morning, early afternoon, evening, and before bed) for 5 to 10 days. Start treatment as early as possible, ideally at the first tingling or itching sensation, since starting late once the blister has already formed is less effective. If the cold sore has not improved after 10 days of treatment, consult a doctor or pharmacist.

Shelf Life

Acyclovir Auxilto 5% Cream remains valid for use up to the expiry date printed on the tube and carton when stored correctly and unopened. Check the expiry date before each use and do not use the cream past its expiry date.

Storage Instructions

Store below 30°C in a cool, dry place away from direct sunlight. Close the tube tightly after each use. Do not freeze. Keep out of the reach and sight of children.

Side Effects

Nausea or vomiting
Headache
Dizziness
Diarrhoea
Joint or muscle pain
Fatigue or tiredness
Mild rash or skin reaction

Contraindications

Known hypersensitivity or allergy to aciclovir, valaciclovir, or any ingredient in the cream
Not for use inside the mouth, in the eyes, or on genital herpes sores unless a doctor advises otherwise, as a different formulation or oral treatment may be more suitable
Not intended for use on broken or actively weeping skin beyond the typical cold sore blister without medical advice
Pregnant or breastfeeding women should consult a doctor or pharmacist before use
Consult a doctor if cold sores occur very frequently, are unusually severe, or occur in someone with a weakened immune system

Drug / Food Interactions

Topical aciclovir has very low systemic absorption, so significant drug interactions are unlikely with normal use
Avoid applying other creams, lip balms, or cosmetics directly on an active cold sore lesion at the same time as the cream, as this may reduce effectiveness or irritate the skin further
No significant food interactions are expected with topical use
Inform your pharmacist if you are using other antiviral medicines, in case of any product-specific advice

Quick Tips

Apply at the very first tingling, itching, or burning sensation — earlier treatment gives better results
Use a cotton bud or clean fingertip rather than fingers alone to reduce the risk of spreading the virus
Avoid touching, picking, or squeezing the cold sore, and avoid kissing or sharing utensils/lip products while it is active
Wash hands thoroughly after each application
Protect lips from strong sunlight, which can trigger cold sore outbreaks in some people
See a doctor if sores do not improve within 10 days, keep recurring frequently, or spread beyond the usual area

Ingredients / Active Ingredients

Acyclovir

Aciclovir 5% w/w (active ingredient)
Cream base formulated for topical application to skin around the lips
Emulsifying and thickening agents that give the cream its texture
Preservative system to maintain product stability
Purified water as the vehicle base

Safety Advice

Pregnancy

Safe If Prescribed

This medicine should only be used during pregnancy if prescribed by a doctor after careful evaluation.

Breastfeeding

Use With Care

Use with caution. Monitor infant for potential adverse reactions.

Kidney

Use With Care

Use cautiously. Dose adjustment or monitoring may be required.

Liver

Use With Care

Use cautiously. Liver function monitoring may be required.

Alcohol

Generally Safe

Consuming alcohol with this medicine is generally safe, but moderate intake is advised.

Driving

Use With Care

Use caution while driving until you know how this medicine affects you.

Relevant Information

Cold sores are caused by the herpes simplex virus, which stays dormant in nerve tissue after the first infection and can reactivate due to triggers such as stress, sun exposure, fatigue, or fever. Acyclovir Auxilto 5% Cream treats an active outbreak but does not eliminate the virus from the body, so recurrence is possible. People who experience frequent or severe outbreaks, or those with weakened immune systems, should speak to a doctor about further management options.