Counterpain 4% w/w Cool Gel

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Overview

Counterpain 4% w/w Cool Gel is a topical cooling gel manufactured by Taisho Pharmaceutical under the Counterpain brand, a name that has been sold in Malaysia and across Southeast Asia for many years. Its active ingredient is menthol at a strength of 4% w/w, a cyclic terpene alcohol obtained from mint oils that produces a distinct cool sensation when it contacts the skin. The gel base is built from carbopol, propylene glycol, isopropyl alcohol, and purified water, with thymol crystal included in the formulation and a small amount of brilliant blue colouring that gives the gel its tint.

This product is sold over the counter as an external-use topical and is intended for application to intact skin only. Because it is a water-based gel rather than a cream or a balm, it spreads easily and leaves a lighter, less greasy feel on the skin once it has been rubbed in. The cool sensation comes from menthol acting on cold-sensitive nerve endings in the skin rather than from any real drop in skin temperature, which is why it is described as a cooling gel and not a warming rub.

Preservatives including methylparaben, propylparaben, and imidazolidinyl urea are part of the formula to keep the gel stable throughout its shelf life, and triethanolamine and sodium edetate act as supporting excipients. People who know they react to parabens, thymol, or menthol should check the ingredient list before use. Like other menthol-based topicals, it should be kept away from the eyes, mucous membranes, and any broken or irritated skin.

Directions for Use

Apply a thin layer of the gel to clean, dry, intact skin over the area of application, then rub in gently and thoroughly until the gel has been absorbed. Wash your hands with soap and water after applying the gel, unless your hands are the area of application; in that case, wait at least 30 minutes after applying before washing them. Do not apply the gel to the face, eyes, lips, genital area, or any broken or irritated skin.

Do not cover the treated area with a tight bandage or apply heat pads, hot water bottles, or other heating devices over it, as combining menthol with heat or occlusion can increase the chance of skin irritation. Close the cap tightly after each use.

Dosage

Apply a thin layer up to 3 to 4 times a day, or as directed by a doctor or pharmacist. Do not exceed the recommended frequency, and do not use more than a thin layer at each application. Confirm with a doctor or pharmacist before using this gel on children.

Shelf Life

Check the packaging for the expiry date before use.

Storage Instructions

Store in a dry place below 25°C, away from direct sunlight, heat, and naked flames, as the gel contains isopropyl alcohol. Keep the cap tightly closed when not in use.

Side Effects

  • Mild skin irritation or redness
  • Temporary burning or tingling sensation
  • Watery eyes when used near the face
  • Rare allergic reactions (rash, swelling, or difficulty breathing)

Contraindications

  • Do not use if allergic to menthol, thymol, parabens, or any other ingredient in the gel.
  • Do not apply to broken, cut, irritated, sunburnt, or infected skin.
  • Do not use under tight bandages or together with heat pads or other heating devices.
  • Avoid contact with the eyes, mouth, and other mucous membranes.

Drug / Food Interactions

  • No systemic drug interactions are widely reported for topical menthol used as directed on intact skin.
  • Avoid applying other topical products, such as creams, balms, or heat rubs, to the same area at the same time without checking with a pharmacist, as combined use can increase skin irritation.
  • Do not use together with heat pads or heating devices on the same area.

Quick Tips

  • Apply only a thin layer; a thicker layer does not change how the gel sits on the skin and can increase the chance of irritation.
  • Wash your hands after every application so the gel does not reach your eyes or mouth.
  • Keep the gel away from naked flames, as it contains isopropyl alcohol.
  • Check the skin after the first application if you have sensitive skin, and stop use if redness or discomfort develops.
  • Keep the cap tightly closed and store the pack away from heat and out of reach of children.
  • Do not apply immediately before or after a hot shower or bath, as heat can increase skin sensitivity.

Frequently Asked Questions

What is the active ingredient in Counterpain 4% w/w Cool Gel?

The active ingredient is menthol at 4% w/w. The gel also contains thymol crystal, carbopol, sodium edetate, methylparaben, propylparaben, imidazolidinyl urea, brilliant blue, propylene glycol, triethanolamine, isopropyl alcohol, and purified water.

How often can this gel be applied?

A thin layer can be applied up to 3 to 4 times a day, or as directed by a doctor or pharmacist. Do not exceed the recommended frequency.

Do I need to wash my hands after using the gel?

Yes, wash your hands with soap and water after each application, unless your hands are the area of application, in which case wait at least 30 minutes before washing them. This keeps the gel from reaching your eyes or mouth.

Can this gel be used on broken skin or under a bandage?

No. It should only be applied to clean, dry, intact skin, and it should not be covered with tight bandages or used together with heat pads, as this can increase the chance of irritation.

Is this gel flammable?

The gel contains isopropyl alcohol, so it should be kept away from naked flames and heat, and the cap should be closed tightly after use.

Is this gel suitable for children?

Check with a doctor or pharmacist before using it on children, as skin sensitivity to menthol-based products can vary with age.

Can I purchase Counterpain 4% w/w Cool Gel online through DoctorOnCall in Malaysia or Singapore?

Yes, Counterpain 4% w/w Cool Gel is available for purchase through DoctorOnCall as an online pharmacy serving customers in Malaysia and Singapore. As with any over-the-counter product, please read the product label and follow the recommended directions, and speak with our pharmacist team if you have any questions before ordering.

Is Counterpain 4% w/w Cool Gel supplied by DoctorOnCall genuine and safe to use?

Products supplied through DoctorOnCall are sourced and handled through the appropriate pharmacy supply process. As with any product, please use Counterpain 4% w/w Cool Gel according to the product instructions, and contact our pharmacist team if you have any concerns about your order.

What payment methods does DoctorOnCall accept?

We accept payment via Online Banking, Credit Card, and e-Wallets (Boost, GrabPay), so you can choose whichever method is most convenient for you at checkout.

Does DoctorOnCall provide an installment payment plan for Counterpain 4% w/w Cool Gel?

DoctorOnCall provides an installment payment plan for eligible purchases where applicable. Available plans, eligibility, and terms can vary, so please contact DoctorOnCall Customer Service for the latest information on installment options for your order.

Is delivery free, and how much does it cost?

Delivery charges may depend on your delivery location and the applicable order and delivery terms. For the latest delivery fee information for Malaysia or Singapore, please contact DoctorOnCall Customer Service.

How long will it take for my order to arrive?

Orders to Malaysia are generally delivered within 3-5 working days, and orders to Singapore are generally delivered within 5-9 working days, although actual delivery time may vary depending on the delivery location, order processing, courier operations, weekends, and public holidays.

What is DoctorOnCall’s shipping, return, or cancellation policy for Counterpain 4% w/w Cool Gel?

Shipping, return, and cancellation terms may vary depending on the product, your order details, and whether you are ordering from Malaysia or Singapore. Please refer to DoctorOnCall’s Shipping & Delivery Policy and Return, Refund & Exchange Policy, or contact Customer Service, for the specific terms that apply to your order.

Ingredients / Active Ingredients

  • Active ingredient: Menthol 4% w/w.
  • Thymol crystal, carbopol, sodium edetate, methylparaben, propylparaben, imidazolidinyl urea, brilliant blue powder, propylene glycol, triethanolamine, isopropyl alcohol, and purified water.

Safety Advice

Pregnancy

Use With Care

This medicine should be used cautiously during pregnancy. Monitoring may be required.

Breastfeeding

Generally Safe

This medicine is generally safe during breastfeeding with minimal risk to the infant.

Kidney

Generally Safe

Generally safe, but caution may be required in some patients.

Liver

Generally Safe

Generally safe, but caution may be required in some patients.

Alcohol

Generally Safe

Consuming alcohol with this medicine is generally safe, but moderate intake is advised.

Driving

Generally Safe

This medicine is generally safe and should not impair your driving ability.

Relevant Information

Precautions: For external use only. Do not apply to broken or irritated skin, and avoid contact with the eyes and mucous membranes; if contact occurs, rinse thoroughly with water. Do not use with tight bandages or heating devices. Discontinue use if skin irritation develops. Consult a healthcare professional before use if you are pregnant or breastfeeding, and before using the gel on children. Keep out of reach of children.

When to See a Doctor or Pharmacist: Seek medical advice if skin irritation or a rash develops and does not settle after stopping the gel, if signs of an allergic reaction appear, or if the area of concern becomes swollen, bruised, or increasingly painful, or does not improve after a reasonable period.

Medical Review

Written by:

Dr. Chong Zhan Pong

Doctor of Medicine (MD), International Medical University (IMU)

Reviewed by:

Dr. Mohd Izzat Amir Bin Awang

Doctor of Medicine (MD), University of Mansoura - Manchester

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