Refill Your Medications
Without Leaving Home
Consult online and enjoy cashless home delivery through your AIA benefits
Zero Payment
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Doorstep Delivery
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Online Consult
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8AM - 8PM
HOW IT WORKS
Your Journey, Step by Step
1
Start on WhatsApp
Message DoctorOnCall to begin your AIA cashless refill or teleconsultation.
2
Verify Your Details
Share your name, NRIC, phone number, email, and prescription if available.
3
Doctor Consult if Needed
If you do not have a valid prescription, DOC will arrange an online consultation with a licensed doctor.
4
Cashless Billing to AIA
Eligible consultation and medication costs are billed directly to AIA.
5
Medication Delivered to You
Receive your medication at your doorstep, subject to delivery location and cut-off time.
Common Refill Categories
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Diabetes medication
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High blood pressure medication
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Cholesterol medication
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Asthma medication
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Thyroid medication
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Other chronic medication, subject to doctor review
SERVICES
What's Covered for You
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Medication Refill
Refill chronic medications without visitng a clinic.
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Teleconsultation
See a licensed doctor online for new or existing conditions.
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Doorstep Delivery
Medications are delivered to your home
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Cashless Billing
Direct AIA biling, no upfront, no claim to file.
Refill Service Hours
Available 8AM – 8PM (Monday – Friday). Place your order before 3PM to qualify for same-day delivery to your doorstep. (T&C applies)
READY TO REFILL YOUR MEDICATIONS?
SUPPORT
Frequently Asked Questions
Can I use this if I am not sure whether my AIA benefit covers it?
Yes. Message DoctorOnCall on WhatsApp and our team will help check your eligibility before proceeding.
Can I use this for family members or dependents?
This depends on your AIA benefit arrangement. Our team will verify eligibility before processing.
What happens if my medication is not covered?
Our team will inform you before proceeding. You will not be charged without confirmation.
Can I refill without seeing a doctor?
If you have a valid prescription, DOC may process the refill subject to verification. If not, an online doctor consultation will be arranged where appropriate.
Is same-day delivery available everywhere?
Same-day delivery is available only in selected areas and subject to ordering before the cut-off time.
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